Jennifer O'Brien, MSOD, Consultant
For close to 20 years, physicians and clinical leaders throughout the country have benefited from the strategic insights and practical advice that Jennifer O’Brien has offered to help them manage change, improve performance, and build patient satisfaction.
As an educator and advisor, Jennifer helps her diverse clients achieve a wide range of bottom-line results. She is as comfortable talking about financial performance as she is about employee performance. She can teach you how to improve your collections or your management style – draft a balance sheet or a vision statement – build a governance structure or structure a compensation plan. She has significant experience helping organizations and people take action and gain traction on the performance metrics that make a difference in business success and customer loyalty.
Jennifer is a smart, savvy, and engaging facilitator who builds consensus, trust, and team spirit while working with small groups. At conferences and conventions, she’s similarly effective in informing and instructing large audiences as she punctuates her presentations with humor and lessons learned from the front-line of delivery.
With over 20 published articles and numerous presentations to her credit, Jennifer is especially proud of the employee management model she designed called, Low Maintenance Management published in the Journal of Medical Practice Management.
Jennifer has held positions with KarenZupko & Associates, Tenet Healthcare Corporation, Rush University Medical Center, The Studer Group, Louisiana State University Medical Center, and Northwestern Medical Faculty Foundation.
Jennifer holds a Master of Science degree in Organization Development from Loyola University Chicago and a Bachelor of Arts degree from Boston University.
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