Read articles written by KZA consultants and others from a variety of print and online publications. Articles are listed by subject first and then by date. If you are looking for an older article that isn't listed here, please check our archived articles page.
Articles for downloading are in PDF format. You need Adobe Acrobat Reader installed. Visit the Adobe website for the free download.
For your convenience, please feel free to use the menu bar below to go directly to the article subject you are looking for.
| Practice Management |
| Finances |
A Penny Saved Is Ten Dollars Earned: Fifteen Ways to Lower Overhead and Boost the Bottom Line
Journal of Medical Practice Management
Kim Pollock, RN, MBA, CPC
March / April 2013, Volume 28, Number 5 |
 |
Cost Saving Strategies to Save Your Practice Money
Doctors Direct Insurance
Cheyenne Brinson, MBA, CPA
Winter 2013 |
|
Improve Your Revenue Process Part 2
American Neurotology Society Newsletter
Kim Pollock, RN, MBA, CPC
August 2012 |
 |
Improve Your Revenue Process Part 1
American Neurotology Society Newsletter
Kim Pollock, RN, MBA, CPC
March 2012 |
 |
Discounting Can Be Dangerous
Organization of Facial Plastic Surgery Assistants
Karen Zupko
Winter 2011 |
|
Be Wary of 'Fee Pitfalls' Hidden in Your Practice
Plastic Surgery News
Neal Reisman, MD, JD and Karen Zupko
July 15, 2011 |
|
Use Technology to Speed Payment
The American Journal of Orthopedics
Karen Zupko, BSJ, and Cheryl Toth, MBA
March 2010 |
|
Cost-cutting practices share 20 strategies to boost your bottom line
Plastic Surgery News
Karen Zupko and Sheila Hall
September 2010 |
|
Practice management tips:
Investigating your collection process may reveal vanishing revenue
Plastic Surgery News
Kim Pollock, RN, MBA, CPC
January/February 2010 |
|
| Scheduling |
How to Reduce No-Show Patients at Your Medical Practice
Physicians Practice
Karen Zupko and Arielle Nelson, MFA
April 2012 |
|
Practice Tips:
Why Patients Don't Schedule Surgery - Try These Reasons On For Size and Take Action
Facial Plastic Times
Karen Zupko
May/June 2011 |
|
Make No-Show Prevention a Priority
Plastic Surgery Practice
Karen Zupko
January 2010 |
|
Becoming Clockwise: How to get on time and stay on time
American Medical News
Kim Pollock/Quoted
May 17, 2010 |
|
Practice management tips:
5 mistakes to avoid to keep a full surgery slate even in this economy
Plastic Surgery News
Karen Zupko
April/May 2010 |
|
| Technology |
IT Security - What All Orthopedic Surgeons Must Know
AMJ Orthopedics
Cheyenne Brinson, MBA, CPA |
|
Use Technology to Speed Payment
The American Journal of Orthopedics
Karen Zupko, BSJ, and Cheryl Toth, MBA
March 2010 |
|
| Coding and Documentation |
| General |
EHRs Deliver on Promise of "Increasing Revenue"
AAOS Now
November 2012
Karen Zupko and Mary LeGrand, RN, MA, CPC, CCS-P |
|
Upcoding: Is Your EHR Putting You at Risk?
Physicians Practice
September 2012
Karen Zupko |
|
CPT Code Update 2012 - Part 1
AAOS Now
January 2012
Mary LeGrand, RN, MA, CPC, CCS-P |
|
Changes in Reporting Wound Debridement - 2
AAOS Now
July 2011
Mary LeGrand, RN, MA, CPC, CCS-P |
|
Changes in Reporting Wound Debridement - 1
AAOS Now
June 2011
Mary LeGrand, RN, MA, CPC, CCS-P |
|
Is Your EMR Fueling Risky Record Keeping?
AAOS Now
June 2010
Cheryl L. Toth |
|
Why Your Practice Should Care About E/M Outliers
AAPC Coding Edge
November 2011
Mary LeGrand, RN, MA, CPC, CCS-P |
|
Auto Population Gone Wild: EMR Documentation Creates Risky Record Keeping and Frustration
Academy of Professional Coders Coding Edge
February 2010
Cheryl L. Toth |
|
| Orthopaedics |
The Difference Between Modifiers 51 and 59
AAOS Now
June 2013
Mary LeGrand, RN,
MA, CCS-P, CPC |
 |
A Potpourri of Coding Questions
AAOS Now
May 2013
Mary LeGrand, RN,
MA, CCS-P, CPC |
 |
Frequently Asked Questions
AAOS Now
April 2013
Mary LeGrand, RN,
MA, CCS-P, CPC |
 |
2013 Orthopaedic-Related CPT Code Updates
AAOS Now
December 2012
Mary LeGrand, RN,
MA, CCS-P, CPC |
 |
Commonly Asked Fracture-Related Questions
AAOS Now
September 2012
Mary LeGrand, RN,
MA, CCS-P, CPC |
|
Coding for Knee Arthroscopy and Chondroplasty
AAOS Now
May 2012
Mary LeGrand, RN,
MA, CCS-P, CPC |
|
Coding Arthroscopic Knee Procedures
AAOS Now
May 2010
Mary LeGrand, RN, MA, CCS-P, CPC |
|
Operative Note Dictation:Tips for Knee Procedures
AAOS Now
April 2010
Mary LeGrand, RN, MA, CCS-P, CPC |
|
Code Surgical Treatment of Pelvis Correctly
AAOS Now
March 2010
Mary LeGrand, RN, MA, CCS-P, CPC |
|
CPT Coding Updates for 2010 - Part 2
AAOS Now
February 2010
Mary LeGrand, RN, MA, CCS-P, CPC |
|
CPT Coding Updates for 2010 - Part 1
AAOS Now
January 2010
Mary LeGrand, RN, MA, CCS-P, CPC |
|
| ENT/Otolaryngology |
Coding Corner
American Neurotology Society
March 2013
Kim Pollock,
MBA, CPC |
 |
Improve Your Revenue Process Part 2
American Neurotology Society Newsletter
Kim Pollock, RN, MBA, CPC
August 2012 |
 |
Improve Your Revenue Process Part 1
American Neurotology Society Newsletter
Kim Pollock, RN, MBA, CPC
March 2012 |
 |
CPT Code Update for Otolaryngology: An Overview of Evaluation and Management Code Changes
AAO-HNS Bulletin
Kim Pollock, MBA, CPC and Mary LeGrand,RN, MA, CCS-P, CPC
February 2012
|
 |
Transtympanic Injection Coding Update 2011
American Neurotology Society Newsletter
August 2011, Volume 19, Issue I
Kim Pollock, RN, MBA, CPC |
 |
2011 Otology Update
American Neurotology Society Newsletter
March 2011, Volume 18, Issue l
Kim Pollock, RN, MBA, CPC |
 |
| Neurosurgery and Spine |
Coding For Same Day Anterior-Posterior Spine Procedures: Four Myths Clarified
SpineLine - North American Spine Society
November-December 2012
Joseph S. Cheng, MD, MS and Kimberley Pollock, RN, MBA, CPC |
|
Coding and Documentation Tips for Spinal Injections
AAOS Now
April 2012
Mary LeGrand, RN, MA, CCS-P, CPC |
|
Spine Surgery Coding Simplified
Outpatient Surgery Magazine
June 2010
Kim Pollock, RN, MBA, CPC
|
|
| Other |
Commonly Asked Foot and Ankle Questions
AAOS Now
Mary LeGrand, RN, MA, CCS-P, CPC
August 2012
|
|
Commonly Asked Hand Coding Questions
AAOS Now
August 2011
Mary LeGrand, RN, MA, CCS-P, CPC |
|
Foot and Ankle Coding Overview
AAOS Now
May 2011
Mary LeGrand, RN, MA, CCS-P, CPC |
|
| Billing, Reimbursement and Financial Management Systems |
Stopping Medicare Fraud CMS Predictive Modeling Initiatives
Physicians Practice
Natalie Prazen and Karen Zupko
July 2012 |
 |
When It's Not Your Complication
AAOS Now
November 2011
Margaret M. Maley, BSN, MS
|
|
Discounting for Multiple Arthroscopic Procedures
AAOS Now
September 2011
Margaret M. Maley, BSN, MS |
|
Creating Effective Patient Payment Plans
American Society for Surgery of the Hand
April 2011
Cheyenne Brinson, MBA, CPA |
|
OIG's 2011 Work Plan
AAOS Now
March 2011
Mary LeGrand, RN, MA, CPC, CCS-P |
|
Reporting Repeat Procedures in the Global Period
AAOS Now
Margaret M. Maley, BSN, MS
December 2011 |
|
Therapy Billing for Beginners
AAOS Now
Volume 4, Number 12
Sarah Wiskerchen, MBA, CPC November 2010
|
Link |
| Employment |
Make Interviewing Easier
American Society for Surgery of the Hand
June 2011
Karen Zupko |
|
Hiring Technologically Advanced Staff
The American Journal of Orthopedics
Karen Zupko, BSJ and Sheila Hall, MS, MBA
April 2011 |
|
Hiring Right Makes Your Practice More Profitable and Pleasant
Aesthetic Society News
Karen Zupko
Winter 2011 |
|
Is Your Staff Able to do the Job
DoctorsDirectInsurance.com
Karen Zupko
Spring 2011 |
|
Interviewing Made Easier
Plastic Surgery Practice
Karen Zupko
February 2010 |
|
From Entrepeneur to Employee: Part 1 Ambiguity in Attitudes about Hospital Employment
The American Journal of Orthopedics
Karen A. Zupko, BSJ and Cheryl L. Toth, MBA
June 2010
|
|
| Dermatology |
Raising the Bar: Integrating Skincare Products into Practice
Practical Dermatology
Glenn Morley
February 2012 |
Link |
Reclaiming Skincare in Dermatology
Executive Decisions in Dermatology
Association of Dermatology Administrators & Managers Glenn Morley
September/October 2012 |
|
Business Advisor: Capturing the Online Aesthetic Patient
Practical Dermatology
Glenn Morley
April 2011 |
Link |
Business Advisor: Mentoring Matters
Practical Dermatology
Glenn Morley
September 2010
|
Link |
| Compensation/RVUs |
All Work (RVUs) and No Pay?: Eight Questions to Ask the Hospital about Its Work RVU Compensation Formula
Greenbranch
January-February 2013
Sarah Wiskerchen, MBA, CPC
|
|
| Other |
Someone is Watching You
AAOS Now
Mary LeGrand, RN, MA, CCS-P, CPC
April 2011 |
|
Boomers: Demographic Good News for Plastic Surgeons
Aesthetic Society News
Karen Zupko and Sheila Hall, MS, MBA
Spring 2011 |
|