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A practice management consulting and training firm working for and with physicians since 1985

Current Articles

Read articles written by KZA consultants and others from a variety of print and online publications. Articles are listed by subject first and then by date. If you are looking for an older article that isn't listed here, please check our archived articles page.

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Practice Management
Finances
Make Your Last Impression as Good as Your First: Fine-Tune the Fee Quote
Aesthetic Society News
Karen Zupko
Spring 2014
Tighten Cash Handling & Audit Controls: 9 Best Practices That Reduce Embezzlement Risk
Aesthetic Society News
Karen Zupko
Summer 2014
Banking: Shop and Compare
Journal of Medical Practice Management
May/June 2014
Jennifer A. O'Brien, MSOD, and Sherry DeJarnette, CPA
Reduced Medical Practice Embezzlement Risk by Implementing Cash Controls
Physicians Practice
Karen Zupko and Cheryl Toth, MBA
September 2013
Don't Get Burned by the Billing Company:
Avoid These Revenue, Reputation, & Regulatory Risks

Plastic Surgery News Connection
Cheryl Toth, MBA
The Revenue Engine that Could: "Think You Can" by Refining the Revenue Cycle with the Right People, Processes, and Tools
Journal of Medical Practice Management
Kim Pollock, RN, MBA, CPC
May/June 2013, Volume 28, Number 6
A Penny Saved Is Ten Dollars Earned: Fifteen Ways to Lower Overhead and Boost the Bottom Line
Journal of Medical Practice Management
Kim Pollock, RN, MBA, CPC
March/April 2013, Volume 28, Number 5
Cost Saving Strategies to Save Your Practice Money
Doctors Direct Insurance
Cheyenne Brinson, MBA, CPA
Winter 2013
Improve Your Revenue Process Part 2
American Neurotology Society Newsletter
Kim Pollock, RN, MBA, CPC
August 2012
Improve Your Revenue Process Part 1
American Neurotology Society Newsletter
Kim Pollock, RN, MBA, CPC
March 2012
Discounting Can Be Dangerous
Organization of Facial Plastic Surgery Assistants
Karen Zupko
Winter 2011
Be Wary of 'Fee Pitfalls' Hidden in Your Practice
Plastic Surgery News
Neal Reisman, MD, JD and Karen Zupko
July 15, 2011
Use Technology to Speed Payment
The American Journal of Orthopedics
Karen Zupko, BSJ, and Cheryl Toth, MBA
March 2010
Cost-cutting practices share 20 strategies to boost your bottom line
Plastic Surgery News
Karen Zupko and Sheila Hall
September 2010
Practice management tips:
Investigating your collection process may reveal vanishing revenue
Plastic Surgery News
Kim Pollock, RN, MBA, CPC
January/February 2010
Marketing
Demographic Good News for Plastic Surgeons
CareCredit
Karen Zupko and Arielle Nelson, MFA
June 2013
Scheduling
Pitfalls of Electronic Consultations
Aesthetic Society News
Michael J. Sacopulos, JD and Karen Zupko
Summer 2013
How to Reduce No-Show Patients at Your Medical Practice
Physicians Practice
Karen Zupko and Arielle Nelson, MFA
April 2012
Practice Tips:
Why Patients Don't Schedule Surgery - Try These Reasons On For Size and Take Action
Facial Plastic Times
Karen Zupko
May/June 2011
Make No-Show Prevention a Priority
Plastic Surgery Practice
Karen Zupko
January 2010
Becoming Clockwise: How to get on time and stay on time
American Medical News
Kim Pollock/Quoted
May 17, 2010
Practice management tips:
5 mistakes to avoid to keep a full surgery slate – even in this economy
Plastic Surgery News
Karen Zupko
April/May 2010
Technology
How to Have Safe Text With Patients
KZA Brief
Cheryl Toth, MBA
Baby, You Can Drive That Vendor Demo
AAPC News
Cheryl Toth, MBA
Bringing Your Practice's Data Back To Life After Disaster - Four Questions To Ask Your Vendor and Technology Team
ACOS News
Cheryl Toth, MBA
Cyber Exposure by Proxy: Businesses Should Evaluate Data Security Risks Posed by Vendors
Bloomberg BNA, Health IT Law & Industry Report
Michael J. Sacopulos
September 9, 2013
IT Security - What All Orthopedic Surgeons Must Know
AMJ Orthopedics
Cheyenne Brinson, MBA, CPA
Use Technology to Speed Payment
The American Journal of Orthopedics
Karen Zupko, BSJ, and Cheryl Toth, MBA
March 2010
General Tips
How To Eliminate Multitasking at Your Practice
Physicians Practice
Cheryl Toth, MBA
May 2014
Are Your Business Associate Agreements HIPAA (Omnibus) Compliant?
Plastic Surgery News Connection
Karen Zupko
Redefined Business Associate Agreements Create Concern
AAPC Cutting Edge Healthcare Business Monthly
Cheryl Toth, MBA
August 2013
Coding and Documentation
General
Seven Surefire Way to Start a Nonphysician Practitioner Off Right
The Journal of Medical Practice Management
January/February 2014
Cheryl L. Toth, MBA
Redefined Business Associate Agreements Create Concern
AAPC News
August 2013
Cheryl L. Toth, MBA
No ICD-10 Immunity for Aesthetic Surgeons: Why & How to Prepare Now
Aesthetic Society News
Fall 2013
Karen Zupko
EHRs Deliver on Promise of "Increasing Revenue"
AAOS Now
November 2012
Karen Zupko and Mary LeGrand, RN, MA, CPC, CCS-P
Upcoding: Is Your EHR Putting You at Risk?
Physicians Practice
September 2012
Karen Zupko
CPT Code Update 2012 - Part 1
AAOS Now
January 2012
Mary LeGrand, RN, MA, CPC, CCS-P
Changes in Reporting Wound Debridement - 2
AAOS Now
July 2011
Mary LeGrand, RN, MA, CPC, CCS-P
Changes in Reporting Wound Debridement - 1
AAOS Now
June 2011
Mary LeGrand, RN, MA, CPC, CCS-P
Is Your EMR Fueling Risky Record Keeping?
AAOS Now
June 2010
Cheryl L. Toth, MBA
Why Your Practice Should Care About E/M Outliers
AAPC Coding Edge
November 2011
Mary LeGrand, RN, MA, CPC, CCS-P
Auto Population Gone Wild: EMR Documentation Creates Risky Record Keeping and Frustration
Academy of Professional Coders Coding Edge
February 2010
Cheryl L. Toth, MBA
Orthopaedics
Medical Necessity Does Not Equal Medical Decicion Making
AAOS Now
September 2014
Mary LeGrand, RN, MA, CCS-P, CPC
Patient Portal in Your Orthopedic Surgery Practice: You Can So Do This
The American Journal of Orthopedics
September 2014
Jennifer A. O'Brien, MSOD
Matrix Management
AAOS Now
June 2014
Jennifer A. O'Brien, MSOD
Hit By An Alligator Or Crushed By A Crocodile: Does ICD-10 Require This Reporting?
AAOS Now
June 2014
Margaret M. Maley, BSN, MS
Commonly Asked Coding Questions
AAOS Now
May 2014
Mary LeGrand, RN, MA, CCS-P, CPC
Measuring Up: What An Orthopaedic Group Should Expect In A Practice Manager/CEO
AAOS Now
May 2014
Jennifer A. O'Brien, MSOD
What To Expect from the Orthopaedic Surgery Group Matrix Management
AAOS Now
April 2014
Jennifer A. O'Brien, MSOD
What To Expect from the Orthopaedic Surgery Practice Manager
AAOS Now
April 2014
Jennifer A. O'Brien, MSOD
How Do You Spell ICD-10 Success? Teamwork Pays Off For Nebraska Practice
AAOS Now
March 2014
Cheryl L. Toth, MBA
ICD-10: The Documentation Is In The Details
AAOS Now
March 2014
Margaret M. Maley, BSN, MS
Outsourcing Your Billing
The American Journal of Orthopedics
March 2007
Jennifer A. O'Brien, MSOD
Coding Boards or Confessionals? Use Online Coding Discussion Tools With Caution
The American Journal of Orthopedics
March 2014
Cheryl L. Toth, MBA
Frequently Asked Coding Questions
AAOS Now
February 2014
Mary LeGrand, RN, MA, CCS-P, CPC
Ready, Set, 10 Months to Go: How to Get Organized and Be Fearless About ICD-10
The American Journal of Orthopedics
December 2013
Cheryl L. Toth, MBA
Coding Changes Will Hit Twice in 2014
AAOS Now
December 2013
Mary LeGrand, RN, MA, CCS-P, CPC
Ferocious Fracture Documentation for ICD-10
AAOS Now
November 2013
Margaret M. Maley, BSN, MS
Turn Transmittals into Training Tools
AAOS Now
October 2013
Mary LeGrand, RN, MA, CCS-P, CPC
Is Your E&M Documentation an Audit Risk?
AAOS Now
September 2013
Mary LeGrand, RN, MA, CCS-P, CPC
What to Do When Your Claim's Denied
AAOS Now
August 2013
Mary LeGrand, RN, MA, CCS-P, CPC
Frequently Asked Coding Questions
AAOS Now
July 2013
Mary LeGrand, RN, MA, CCS-P, CPC
The Difference Between Modifiers 51 and 59
AAOS Now
June 2013
Mary LeGrand, RN, MA, CCS-P, CPC
A Potpourri of Coding Questions
AAOS Now
May 2013
Mary LeGrand, RN, MA, CCS-P, CPC
Frequently Asked Questions
AAOS Now
April 2013
Mary LeGrand, RN, MA, CCS-P, CPC
2013 Orthopaedic-Related CPT Code Updates
AAOS Now
December 2012
Mary LeGrand, RN, MA, CCS-P, CPC
Commonly Asked Fracture-Related Questions
AAOS Now
September 2012
Mary LeGrand, RN, MA, CCS-P, CPC

Coding for Knee Arthroplasty and Chondroplasty
AAOS Now
May 2012
Mary LeGrand, RN, MA, CCS-P, CPC
Coding Arthroscopic Knee Procedures
AAOS Now
May 2010
Mary LeGrand, RN, MA, CCS-P, CPC
Operative Note Dictation:Tips for Knee Procedures
AAOS Now
April 2010
Mary LeGrand, RN, MA, CCS-P, CPC
Code Surgical Treatment of Pelvis Correctly
AAOS Now
March 2010
Mary LeGrand, RN, MA, CCS-P, CPC
CPT Coding Updates for 2010 - Part 2
AAOS Now
February 2010
Mary LeGrand, RN, MA, CCS-P, CPC
CPT Coding Updates for 2010 - Part 1
AAOS Now
January 2010
Mary LeGrand, RN, MA, CCS-P, CPC
ENT/Otolaryngology
Three Scary Predictions About ICD-10's Influence on the Reveue Cycle: What to Do Now to Mitigate Financial Risk
American Academy of Otolaryngology-Head and Neck Surgery
June 2014
Cheryl L. Toth, MBA
Coding and Reimbursement Strategies: Using an Unlisted Code for Endoscopic Skull Base Surgery
American Academy of Otolaryngology-Head and Neck Surgery
April 2013
Kim Pollock, MBA, CPC
Mary LeGrand, RN, MA, CCS-P, CPC
Sample Prior Authorization, Cover Letter, or Appeal Letter for Otolaryngologist's Use of an Unlisted CPT Code for Endoscopic/Endonasal Skull Base Surgery
American Academy of Otolaryngology-Head and Neck Surgery
April 2013
Coding Corner
American Neurotology Society
March 2013
Kim Pollock, MBA, CPC
Improve Your Revenue Process Part 2
American Neurotology Society Newsletter
Kim Pollock, RN, MBA, CPC
August 2012
Improve Your Revenue Process Part 1
American Neurotology Society Newsletter
Kim Pollock, RN, MBA, CPC
March 2012
CPT Code Update for Otolaryngology: An Overview of Evaluation and Management Code Changes
AAO-HNS Bulletin
Kim Pollock, MBA, CPC and Mary LeGrand,RN, MA, CCS-P, CPC
February 2012
Transtympanic Injection Coding Update 2011
American Neurotology Society Newsletter
August 2011, Volume 19, Issue I
Kim Pollock, RN, MBA, CPC
 
2011 Otology Update
American Neurotology Society Newsletter
March
2011, Volume 18, Issue l
Kim Pollock, RN, MBA, CPC
Neurosurgery and Spine
Procedure Coding Made Simple: Five Principles Will Help You Capture Appropriate Charges for Spine Surgeries
AAPC
September 2013
Kim Pollock, RN, MBA, CPC
Coding For Same Day Anterior-Posterior Spine Procedures: Four Myths Clarified
SpineLine - North American Spine Society
November-December 2012
Joseph S. Cheng, MD, MS and Kimberley Pollock, RN, MBA, CPC
Coding and Documentation Tips for Spinal Injections
AAOS Now
April 2012
Mary LeGrand, RN, MA, CCS-P, CPC
Spine Surgery Coding Simplified
Outpatient Surgery Magazine
June 2010
Kim Pollock, RN, MBA, CPC
Other
Commonly Asked Foot and Ankle Questions
AAOS Now
Mary LeGrand, RN, MA, CCS-P, CPC
August 2012
Commonly Asked Hand Coding Questions
AAOS Now
August 2011
Mary LeGrand, RN, MA, CCS-P, CPC
Foot and Ankle Coding Overview
AAOS Now
May 2011
Mary LeGrand, RN, MA, CCS-P, CPC
Billing, Reimbursement and Financial Management Systems

Benefits of Patient Financing: 4 Practices Speak Out
August 2014
Cheryl L. Toth, MBA

Avoid Billing Service Nightmares: Part II
AAOS Now
April 2014
Jennifer A. O'Brien, MSOD

Avoid Billing Service Nightmares: Use Business Rigor to Reduce Your Risk: Part I
AAOS Now
February 2014
Cheryl L. Toth, MBA
Stopping Medicare Fraud CMS Predictive Modeling Initiatives
Physicians Practice
Natalie Prazen and Karen Zupko
July 2012
When It's Not Your Complication
AAOS Now
November 2011
Margaret M. Maley, BSN, MS

Discounting for Multiple Arthroscopic Procedures
AAOS Now
September 2011
Margaret M. Maley, BSN, MS
Creating Effective Patient Payment Plans
American Society for Surgery of the Hand
April 2011
Cheyenne Brinson, MBA, CPA
OIG's 2011 Work Plan
AAOS Now
March 2011
Mary LeGrand, RN, MA, CPC, CCS-P
Reporting Repeat Procedures in the Global Period
AAOS Now
Margaret M. Maley, BSN, MS
December 2011
Therapy Billing for Beginners
AAOS Now
Volume 4, Number 12
Sarah Wiskerchen, MBA, CPC
November 2010
Link
Employment
5 Tips for Optimizing the Use of Nonphysician Providers
Physicians Practice
Cheryl Toth, MBA
March 2013
Make Interviewing Easier
American Society for Surgery of the Hand
June 2011
Karen Zupko
Hiring Technologically Advanced Staff
The American Journal of Orthopedics
Karen Zupko, BSJ and Sheila Hall, MS, MBA
April 2011
Hiring Right Makes Your Practice More Profitable and Pleasant
Aesthetic Society News
Karen Zupko
Winter 2011
Is Your Staff Able to do the Job
DoctorsDirectInsurance.com
Karen Zupko
Spring 2011
Recruit and Hire the Best Fit for Your Practice
Journal of Medical Practice Management
Sept/October 2010
Jennifer A. O'Brien, MSOD
Interviewing Made Easier
Plastic Surgery Practice
Karen Zupko
February 2010
From Entrepeneur to Employee: Part 1 Ambiguity in Attitudes about Hospital Employment
The American Journal of Orthopedics
Karen A. Zupko, BSJ and Cheryl L. Toth, MBA
June 2010
Dermatology
Going Cosmetic? Part 1
From the Bridging the Gap Between Derm and Cosmetic series
ADAM Newsletter
Glenn Morley
Going Cosmetic? Part 2
From the Bridging the Gap Between Derm and Cosmetic series
ADAM Newsletter
Glenn Morley
Going Cosmetic: Keep Patients for Life!
Part 3 from the Bridging the Gap Between Derm and Cosmetic series
ADAM Newsletter
Glenn Morley
Raising the Bar: Integrating Skincare Products into Practice
Practical Dermatology
Glenn Morley
February 2012
 Link
Reclaiming Skincare in Dermatology
Executive Decisions in Dermatology
Association of Dermatology Administrators & Managers
Glenn Morley
September/October 2012
Business Advisor: Capturing the Online Aesthetic Patient
Practical Dermatology
Glenn Morley
April 2011
  Link
Business Advisor: Mentoring Matters
Practical Dermatology
Glenn Morley
September 2010
  Link
Compensation/RVUs
All Work (RVUs) and No Pay?: Eight Questions to Ask the Hospital about Its Work RVU Compensation Formula
Greenbranch
January-February 2013
Sarah Wiskerchen, MBA, CPC
Other
Consumers Sitting On Their Wallets - Cosmetic Cases Dip
Karen Zupko
July 2014
Someone is Watching You
AAOS Now
Mary LeGrand, RN, MA, CCS-P, CPC
April 2011
Boomers: Demographic Good News for Plastic Surgeons
Aesthetic Society News
Karen Zupko and Sheila Hall, MS, MBA
Spring 2011
Non-KZA Resources
Top Doctors, Dead or Alive
The New York Times: Ask Well
August 11, 2014

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