Building a Solid Office Team
Course Overview
One of the biggest challenges facing practice administrators is getting both “front office” and “back office” working harmoniously and cooperatively. Too often there are conflicts and barriers that prevent the office team from operating as a whole and working at maximum effectiveness.
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Does communication breakdown between "front office" and "back office"?
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Are there instances of "back-biting" or unpleasant comments among the staff?
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Does staff feel as though "those other people just don't appreciate our job"?
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Do some employees get tired of trying to be the "go between" to resolve issue and misunderstandings between others?
This session is designed to provide some practical and constructive tools to improve the quality of teamwork in your practice. In addition to exploring the characteristics of high-functioning teams, we will identify a process that keeps team members all “rowing in the same direction”.
Learning Objectives
As a result of attending this course, participants will understand how to:
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Utilize an assessment tool that will help you identify team strengths and weaknesses
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Develop "Best Practice" from real-life examples
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Take a structured approach to handling conflicts easily and constructively
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Reward team efforts
Who should attend?
Practice decision-makers, physicians, administration, and managers.
How long is the workshop?
1-2 hours. This depends on your organization’s needs and time availability.
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