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"Ms. Pollock came out to give us a coding seminar at Providence St. Vincent Medical Center for the Microneurosurgical Consultants group on June 30, 2010. I just wanted to write a letter of thanks to the corporation and particularly to give some feedback on Ms. Pollock’s performance.
Kim was exemplary. She was a pleasure to have here, and she certainly was an extremely knowledgeable and extremely effective person when it came to going through the coding protocols and appropriate coding standards. I cannot give her enough credit for the efficiency of her presentation and particularly the encyclopedic knowledge she has for coding practices and protocols.
I would recommend your company to anyone. . ."
Oisin R. O’Neill, MD, FRCSI
Microneurosurgical Consultants, P.C.
Portland, Oregon
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| "This week I attended the AAPC National Conference held in Jacksonville. I attended two of the sessions that were presented by Kim Pollock. I just wanted to say what a fabulous job she did. I have worked in Compliance for years dealing with many different specialties; however, I recently moved and am now working in a Neurosurgery office (which is somewhat foreign to me) and Kim really put things into perspective. Thank you so much, Kim!"
Penny Neece
Borgess Health
Kalamazoo, MI
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| "On behalf of our Chairman, Dr. Robert Grossman, and our staff, I would like to thank you and Kim Pollock for the superb training course presented at our offices last Friday. We have received very positive feedback from our staff including a few requests to do this more often. Kim’s coverage of anatomy was particularly helpful to the staff as we heard comments like now it finally makes sense, and I’ve been trying to understand that for years”! We do think it was worth it to customize the program to our needs and we know the staff will continue to refer to your expertly prepared course book throughout the year."
James D. Keil, MBA
Department of Neurosurgery
The Methodist Neurological Institute
Houston, TX
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"Kim Pollock made it interesting and delivered the message! Excellent."
John J. McCloskey, MD
The Neurosurgery Center, Singing River Hospital System
Oceans Springs, MS
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"She was an excellent lecturer and had a wealth of knowledge."
Eldan Eichbaum, MD
North Bay Neurological Associates
Santa Rosa, CA
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"You are a very talented teacher & your knowledge of what we do in neurosurgery makes you superbly effective in educating neurosurgeons about practice & coding issues! It was great to have you. Everyone said it was an excellent program, we look forward to having you back. You're terrific!"
“As usual, quality presentation. Excellent job addressing hot topics and adapting to audience.”
Clarence B. Watridge, MD, FACS
Chairman
Semmes-Murphey Neurologic & Spine Institute
Memphis, TN
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"Thanks very much for your excellent review of our Department's compliance issues with regard to coding and billing matters. As usual, it was very helpful, and I would appreciate your starting to think about next year's annual review, and to coordinate that with us.
Thanks very much in advance, I appreciate your hard work and effort."
Mitchel S. Berger, MD, Chairman
University of California-San Francisco
Department of Neurological Surgery
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"On behalf of Mayfield Clinic, I would like to thank you for an outstanding coding course. Everyone gave rave reviews and felt that it was time well spent (even though they could have been golfing!).
I look forward to seeing you at the AANS meeting."
Ron Warnick, MD
Chairman of the Board
Mayfield Clinic
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"Thanks so much for a great class. Physicians and management were very pleased with our course. You do a wonderful job presenting the material and fielding all our questions. I think the physicians are now re-energized on coding and documentation, which will make our coders' jobs a bit easier."
Jene Skelly
Coding and Compliance Specialist
Mayfield Clinic
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"Thank you so much for such a wonderful workshop. The feedback has been extremely positive and I think everyone came away very enlightened about the importance of the coding piece and how to use it. Many attendees commented on what a great speaker you are, as well as your expertise in neurosurgery coding and reimbursement. I'm not at all surprised. Lynneann and I have the utmost respect and admiration for you, we have always been grateful for the training and consultations you've provided through the years.
The Department truly benefited from the time you spent with us, we hope to begin bringing you in annually."
Deb Messinger
Brigham & Women's Neurosurgery
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"I just wanted to thank you for the comprehensive review you did for our practice. Mary Lynn and I had a chance to look through things, and what you are telling them they need to improve on is all stuff Mary Lynn and I have told them at one point or another. We think that they will listen because an outside source is telling them this time. Also wanted to let you know that Dr. Dalton and Dr. Loesch gave the OK for me to enroll in the independent study course that you recommended, through the AAPC, so that I can become a certified coder! I love to go to courses and loved college so I am really looking forward to becoming certified and to expand my knowledge of coding. I think that I have the perfect job, I get paid to argue with insurance companies and to collect more money for the doctors! I know that this will help me tremendously with what I do.
Thank you for your help."
Kristi Kemick
Reimbursement Specialist
TriState Neurological Surgeons
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“This is the second course I have taken with Kim as the instructor and I am truly happy with her abilities and knowledge.”
Bradley Melone, MD
First Choice Neurosurgery
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“Thank you so much, Kim—your help is invaluable to us!”
Susan Mawyer
Manager, Billing Operations
Department of Neurological Surgery
University of Virginia
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"We really appreciate having Kim visit our practice last week. As always, her presentation was very informative and very useful for our practice and providers."
R. Brandt Halbach
Executive Director
Georgia Neurological Surgery
Athens, GA
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