Month: May 2019

Cybersecurity Training for Tight Budgets
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Cybersecurity Training for Tight Budgets

May 22, 2019 Most practices provide cybersecurity and HIPAA training when an employee is first hired, and annually after that. While certainly, this method will check the box for “security training” off the new employee orientation list, it is highly ineffective for maintaining good cybersecurity habits. That’s because cybersecurity training is not a “once you...

5 Tips for Fine-Tuning the Front Desk
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5 Tips for Fine-Tuning the Front Desk

May 15, 2019 The front desk is the entry point and first impression of the practice. It’s a critical step in the revenue cycle and impacts most areas of the practice. Here are five ways to fine-tune the front desk, in order to improve efficiency and collections, reduce claim denials, and drive practice productivity. 1....

FORD Up Your Consult Conversations
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‘FORD’ Up Your Consult Conversations

May 14, 2019 One of our consultants recently mystery shopped three of a client’s competitors. During the fee conversations with each, she purposely offered all kinds of information about herself. But not one patient care coordinator used the information to engage the undercover consultant in conversation. Not one! Our consultant mentioned her interest in fitness,...

Modifier 78 vs 59
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Modifier 78 vs 59

May 9, 2019 Question: What modifier do we use if a patient is returned to the OR the same day as the original surgery for post-op hemorrhage? Isn’t it 78 for this complication? Answer: Modifier 78 is a global period modifier and the global period begins on post-op day one, so it is not appropriate...

Skin Tag Removal by Shave
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Skin Tag Removal by Shave

May 9, 2019 Question: If I remove 3 small skin tags (less than 0.5cm) by shave technique from a patient’s neck, can I bill 11305 with three units due to the technique? Answer: No.  According to CPT, the skin tag removal codes 11200-11201 are for removal of skin tags “by scissoring or any sharp method,...

Lumbar Sympathetic Plexus Block
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Lumbar Sympathetic Plexus Block

May 9, 2019 Question: I am new to pain management and am trying to find the correct CPT code for a lumbar sympathetic plexus block. Can you help? Answer: The correct CPT code is 64520 (Injection, anesthetic agent; lumbar or thoracic (paravertebral sympathetic). *This response is based on the best information available as of 5/9/19.

Using G0268 for Cerumen Removal
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Using G0268 for Cerumen Removal

May 9, 2019 Question: When would I ever use G0268 for cerumen removal vs 69210? Answer: G0268 is a HCPCS II code for “Removal of impacted cerumen (one or both ears) by physician on same date of service as audiologic function testing” while CPT code 69210 says “Removal impacted cerumen requiring instrumentation, unilateral.”  Historically, G0268...

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