Month: April 2020

Billing Telehealth Post Op Visits
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Billing Telehealth Post Op Visits

April 30, 2020 Question: I am trying to find a resource that addresses telehealth billing in the post-operative period.  Is it possible to bill a post-op follow-up telehealth video visit that is reimbursable in the post-operative/global period? Answer: If you are seeing the patient within the global period of a surgery performed by one of...

Phone Call Documentation
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Phone Call Documentation

April 30, 2020 Question: What documentation is needed to bill for a phone only visit besides time? Answer: There aren’t any specific rules about documenting telephone calls for covered telephone call services during the current public health emergency, but the general principles of documentation should be your guide. Remember that medical necessity should be documented,...

Billing Multiple Phone Calls
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Billing Multiple Phone Calls

April 30, 2020 Question: Can we bill telephone only (99441-99443) calls subsequently during the week (or the same day) for the same patient by the same provider or another provider of the same specialty within the practice if each call is documented properly? Answer: The following information is only for guidance during the current COVID-19...

Billing Telephone Calls Longer than 30 Minutes
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Billing Telephone Calls Longer than 30 Minutes

April 30, 2020 Question: We cannot locate a response from any reliable coding resource about how to bill telephone calls lasting more than 30 min. Do you have any guidance on this topic? Answer: Although telephone calls for both new and established patients are temporarily billable during the current COVID-19 public health emergency, there is...

Billing Multiple Phone Calls
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Billing Multiple Phone Calls

April 30, 2020 Question: Can we bill telephone only (99441-99443) calls subsequently during the week (or the same day) for the same patient by the same provider or another provider of the same specialty within the practice if each call is documented properly? Answer: The following information is only for guidance during the current COVID-19...

Telemedicine and Fracture Care
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Telemedicine and Fracture Care

April 30, 2020 Question: Our physician conducted a face-to-face telemedicine encounter with an established patient this week. The physician evaluated the patient who had fallen two days prior to the encounter and reviewed online X-Rays from the Urgent Care. His diagnosis was non-displaced right clavicle fracture; he agreed with the treatment plan initiated in the...

Phone Call Documentation
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Phone Call Documentation

April 30, 2020 Question: What documentation is needed to bill for a phone only visit besides time? Answer: There aren’t any specific rules about documenting telephone calls for covered telephone call services during the current public health emergency, but the general principles of documentation should be your guide. Remember that medical necessity should be documented,...

Provider Remote Working from Home
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Provider Remote Working from Home

April 16, 2020 Question: If the provider is working remotely from home (temporarily), what would the place of service (POS) be? Answer: If billing telehealth visits (with real-time audio and video) then the POS would be the place of service where the provider would have normally seen the patient (office, or hospital-based clinic, etc.) for...

Billing Telehealth by Time
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Billing Telehealth by Time

April 16, 2020 Question: Can we bill telehealth visits by time alone? Answer: Telehealth visits can now be billed according to medical decision-making (MDM) or time, so yes, as long as the code indicates it can be a time-based service in the CPT (e.g. 99201-99215). Just make sure to document the exact number of minutes spent with...

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