Author: Amy Boyer (Amy Anderson)

6 Communication Tactics for the COVID-19 Pandemic
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6 Communication Tactics for the COVID-19 Pandemic

March 24, 2020 As practices grapple with rapid change over the last week, physicians and practice leaders are being barraged with information, issues, and staff concerns. In times like these, clear and accurate communication are the foundations of effective operations, patient care, and employee well-being. Here are six essential communication tactics to put into place...

Plastic Surgeons, Know Thy Brand
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Plastic Surgeons, Know Thy Brand

December 10, 2019 We commonly are asked by plastic surgeons: “What should I charge?” This is a valid question that certainly warrants careful consideration, but a more important question must first be answered: Who are you? You see, before you can consider your pricing and other details about your practice, you must first establish your...

Mastering the Phone Inquiry
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Mastering the Phone Inquiry

Real Feedback from Mystery Shopping Phone Calls October 29, 2019 Aesthetic surgeons allocate countless dollars on advertising and promotion with the goal of getting the phone to ring. But the ringing phone itself doesn’t equate to success. The goal of that first call is not only to turn “prospects” into “patients” and schedule a consultation....

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5 Questions to Ask About wRVU Compensation

Physicians Practice – June 2019 by Amy Boyer, MBA Physicians employed by a medical group, hospital or academic institution are commonly compensated using a productivity formula based on work relative value units (wRVUs). Since wRVUs drive your paycheck, it’s to your advantage to ask questions in order to understand how the system works — and specifically how...

Optimize the Schedule Using Templates
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Optimize the Schedule Using Templates

May 28, 2019 “The schedule fills so quickly with follow ups that I struggle to find time to book consults. And then the surgeon is unhappy if there is unused OR time. Help!” This was a recent conversation with a Patient Care Coordinator (PCC) in distress about the lack of available consultation time. The practice...

5 Tips for Fine-Tuning the Front Desk
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5 Tips for Fine-Tuning the Front Desk

May 15, 2019 The front desk is the entry point and first impression of the practice. It’s a critical step in the revenue cycle and impacts most areas of the practice. Here are five ways to fine-tune the front desk, in order to improve efficiency and collections, reduce claim denials, and drive practice productivity. 1....

Embrace Patient Ratings and Reviews and Enhance Your Online Reputation
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Embrace Patient Ratings and Reviews and Enhance Your Online Reputation

April 10, 2019 Online review sites have an undeniable influence on patients searching for a medical provider. Patients are going online not only to read about conditions and treatment options but also to research doctors. Word-of-mouth referrals from personal friends and colleagues are giving way to word-of-mouse recommendations via online review sites like Google Reviews,...

6 Things a Good Billing Service Will Do
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6 Things a Good Billing Service Will Do

April 2, 2019 Plastic surgeons with a blended reconstructive and aesthetic practice commonly outsource insurance billing to a third party billing service. And too often the billing company is selected solely for having the lowest service fee with little consideration given to its business acumen, coding and reimbursement knowledge, and use of technology. Consider the...

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