Author: Amy Boyer (Amy Boyer)

Optimize the Schedule Using Templates
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Optimize the Schedule Using Templates

May 28, 2019 “The schedule fills so quickly with follow ups that I struggle to find time to book consults. And then the surgeon is unhappy if there is unused OR time. Help!” This was a recent conversation with a Patient Care Coordinator (PCC) in distress about the lack of available consultation time. The practice...

5 Tips for Fine-Tuning the Front Desk
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5 Tips for Fine-Tuning the Front Desk

May 15, 2019 The front desk is the entry point and first impression of the practice. It’s a critical step in the revenue cycle and impacts most areas of the practice. Here are five ways to fine-tune the front desk, in order to improve efficiency and collections, reduce claim denials, and drive practice productivity. 1....

Embrace Patient Ratings and Reviews and Enhance Your Online Reputation
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Embrace Patient Ratings and Reviews and Enhance Your Online Reputation

April 10, 2019 Online review sites have an undeniable influence on patients searching for a medical provider. Patients are going online not only to read about conditions and treatment options but also to research doctors. Word-of-mouth referrals from personal friends and colleagues are giving way to word-of-mouse recommendations via online review sites like Google Reviews,...

6 Things a Good Billing Service Will Do
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6 Things a Good Billing Service Will Do

April 2, 2019 Plastic surgeons with a blended reconstructive and aesthetic practice commonly outsource insurance billing to a third party billing service. And too often the billing company is selected solely for having the lowest service fee with little consideration given to its business acumen, coding and reimbursement knowledge, and use of technology. Consider the...

What Makes You Worth Your Fee?
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What Makes You Worth Your Fee?

4 Steps for Developing a Unique Service Proposition March 19, 2019 When Option A appears to be the same as Option B, all that really matters when making a selection is price. When prospective patients do not see a difference between you and a competitor, they will tend to choose the cheapest. This is the...

Finding the Right Fit: 11 Steps for Smarter Hiring
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Finding the Right Fit: 11 Steps for Smarter Hiring

January 23, 2019 The responsibility to interview and hire new staff can be stressful and time consuming, and the thought of selecting the wrong team member is worrying. Follow these 11 steps to guide your hiring and build an A+ team. 1. Develop a detailed position description and salary range. Before you run an ad...

Best Practices for Showcasing Patients’ Results
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Best Practices for Showcasing Patients’ Results

January 8, 2019 It’s a well-recognized fact that before and after photos play an important role when patients are choosing a plastic surgeon. Yet a quick review of any number of plastic surgery practice websites reveals photo galleries of patients posing in inconsistent positions, under poor lighting, wearing a variety of mismatched undergarments. At times...

Retaining Med Spa Patients: The Gift that Keeps Giving
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Retaining Med Spa Patients: The Gift that Keeps Giving

November 13, 2018 We often are asked “How can I grow my patient base?” and our first response is “Don’t lose the patients you have!” Successful practices are intentional about keeping patients engaged and coming back for recurring treatments. Try these five ideas to improve your med spa patient retention. 1. Schedule the next appointment...

5 Qualities of Superstar Practice Managers
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5 Qualities of Superstar Practice Managers

5 Qualities of Superstar Practice Managers Physicians Practice – April 2018 There is a significant opportunity in the U.S. for business-minded professionals to have a rewarding career in healthcare as practice managers. As in any profession, there are average managers who do an adequate job. And then there are the superstars—the managers who care deeply,...

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