Author: Cheyenne Brin­son (Cheyenne Brin­son)

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5 Tips to Boost Efficiency for the Front Office

5 Tips to Boost Efficiency for the Front Office Medical Office Manager – March 2019  by Cheyenne Brinson The front office is the face of the practice, the first impression for the patient, and the beginning of the revenue cycle. They are tasked with multiple assignments, competing priorities, and a sense of urgency from everyone, yet asked...

10 Best Practices for Working Insurance Denials
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10 Best Practices for Working Insurance Denials

March 6, 2019 Denials can seem like a way of life in any revenue cycle. In this blog, we tackle the 10 best practices for working insurance denials. 1. Quantify the denials. “You cannot manage what you do not measure.” In order to develop a solid denials management program, quantifying what the denials are and...

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Is ‘Insurance Only’ Billing Advisable?

Is ‘Insurance Only’ Billing Advisable? AAOSNow – January 2019  by Cheyenne Brinson and Patricia Hofstra Surgeons instructing billing staff to bill “insurance only” is a scenario that is all too common in orthopaedic practices. In effect, the practice is waiving the patient’s copay, coinsurance, and deductible amounts and accepting whatever amount the insurance company will pay....

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Six Fundamental Revenue Cycle Management Metrics

Six Fundamental Revenue Cycle Management Metrics Physicians Practice – December 2018  by Cheyenne Brinson Monitoring standard revenue cycle management metrics is a smart way to focus on the financial indicators that matter most. Consistent review is essential to identifying collection slow downs, productivity fall offs, and potential risk issues before they become acute. Here are six...

Make a Plan for Proactive Patient Collections in 2019
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Make a Plan for Proactive Patient Collections in 2019

December 19, 2018 In just a few short weeks, you’ll have the opportunity to set patient collection goals and A/R priorities for the new year. If your patient receivables have been climbing due to higher patient deductibles, 2019 is the year to move toward time of service collections. Here are 5 success factors for making...

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5 Tips for Analyzing if Ancillaries Yield Profits

5 Tips for Analyzing if Ancillaries Yield Profits Physicians Practice – Oct 10, 2018 by Cheyenne Brinson, MBA, CPA Many practices assume their ancillaries are profitable, yet often lack the systems needed to conduct a proper analysis. Here are five tips for analyzing if ancillaries are yielding promised profits. 1. Set up ancillaries as cost centers on...

Four Reasons Staff Don’t Get Trained & How to Fix Them
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Four Reasons Staff Don’t Get Trained & How to Fix Them

Four Reasons Staff Don’t Get Trained & How to Fix Them Cheyenne Brinson Physicians Practice – May 2018 A familiar complaint many orthopaedic surgeons hear from exasperated staff is, “I couldn’t get this MRI approved”the insurance company wants a peer-to-peer review.” The surgeon must then get on the phone with the insurance company, and after...

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Reduce the Pain of Precertification

Articles Reduce the Pain of Precertification Cheyenne Brinson AAOS Now – April 2018 A familiar complaint many orthopaedic surgeons hear from exasperated staff is, “I couldn’t get this MRI approved—the insurance company wants a peer-to-peer review.” The surgeon must then get on the phone with the insurance company, and after providing additional information about the...

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Five Reports and a Dashboard: Review this Data Every Month

Five Reports and a Dashboard: Review this Data Every Month Healio ⋅ Orthopedics Today – July 2017 by Cheyenne Brinson, MBA, CPA Running a practice without looking at financial reports is like diagnosing a patient without checking blood pressure or ordering blood work: Chances are, you are going to miss something important. Truth is, it...

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