Author: Jennifer O'Brien (Jennifer O'Brien)

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The Patient Relations and Service Recovery Guide: A Colorful Approach to Handling Upset and Angry Patients

The American Journal of Orthopedics – January 2015 by Jennifer A. O’Brien, MSOD Tearful breakdowns and loud outbursts—they happen with orthopedic patients even in the best of practices. And if you are an orthopedic surgeon who has rarely or never experienced a patient in emotional distress, just talk with your staff—they have no doubt experienced...

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Patient Portal in Your Orthopedic Surgery Practice: You Can So Do This

The American Journal of Orthopedics – September 2014 by Jennifer A. O’Brien, MSOD On initial consideration, the patient portal portion of Meaningful Use (MU) might seem: Daunting More appropriate for primary care practices than for orthopaedic surgery practices Just another government requirement with no real practical application Too much work for not enough reward Unnecessary...

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Banking: Shop and Compare

Journal of Medical Practice Management – May/June 2014 by Jennifer A. O’Brien, MSOD, and Sherry DeJarnette, CPA There are many reasons to take a critical look at the practice’s banking relationship(s)—technology advancements, security measures, improvements in available services, recent banking enhancements designed specifically for medical practices, the impact of the financial crisis on bank ratings and stability,...

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Measuring Up: What An Orthopaedic Group Should Expect In A Practice Manager/CEO

AAOS Now – May 2014 by Jennifer A. O’Brien, MSOD On any given issue within a group practice—whether operational or organizational—it may be difficult for an individual physician partner to see the issue from any perspective other than his or her own. Older physicians sometimes don’t understand the younger physicians’ points of view and vice versa....

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Avoid Billing Service Nightmares: Issues to consider before partnering with independent and hospital-based billing services

AAOS Now – April 2014 by Jennifer A. O’Brien, MSOD In addition to the compliance and security issues highlighted in part 1 of this series (“Avoid Billing Service Nightmares,” AAOS Now, February 2014), an evaluation of operations, experience, and costs is essential to selecting the right partner for the provision of billing services. This is...

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What To Expect from the Orthopaedic Surgery Practice Manager

AAOS Now – April 2014 by Jennifer A. O’Brien, MSOD When a physician gives an order to a nurse, technician, physical therapist, or pharmacist, the standard, appropriate response, albeit unspoken most of the time, is “Yes, doctor.” With practice managers, however, it’s different. In an orthopaedic group, the purpose and success of the whole comes...

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