Author: Karen Zupko (Karen Zupko)

Are You Asking the Right Questions About the A/R?
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Are You Asking the Right Questions About the A/R?

February 5, 2020 The aged accounts receivable (A/R) report is one of the best diagnostic tools for identifying collections issues and reimbursement system breakdowns. It should be reviewed by physicians and managers every month. Here are 6 questions to ask about this essential report. 1. Is the report generated by date of service or date...

Six Billing and Coding Secrets to Know
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Six Billing and Coding Secrets to Know

January 8, 2020 We’ve been reviewing revenue cycle, coding, and documentation for nearly 35 years. These six secrets are gleaned from common mistakes we see practices make. Following them can improve reimbursement and revenue cycle, and reduce your risk. Secret #1: Ignore coding at your own peril. Coding has to start from the top. It’s...

5 Essentials of Strategic Discounts
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5 Essentials of Strategic Discounts

November 12, 2019 In many aesthetic surgery practices, “Price” is the is the least understood of the 4 Marketing P’s. Instead of setting fees and creating pricing offers using proven business methods that align with the practice brand, most aesthetic practices “do what everyone else is doing.” Often, that includes acquiescing to patient pleas for...

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Coding Errors Can Cost You Money and Potentially a Sale

Coding Errors Can Cost You Money and Potentially a Sale Healio Orthopedics – October 2019  by Karen Zupko As more orthopedic practices are approached for potential acquisition, our firm is engaged by buyers and sellers to evaluate the accuracy of coding and documentation, and the efficiency of the revenue cycle. What we’re seeing in many...

How to Terminate the Right Way
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How to Terminate the Right Way

October 9, 2019 Firing an employee is awkward and uncomfortable for everyone involved. But despite a physician’s or manager’s best efforts to hire, train, and motivate staff, sometimes termination is an unfortunate reality. Underperforming, untrainable, even occasionally criminal employees can foster a toxic or hostile work environment and/or limit your team’s ability to care for...

Got No-Shows? Here’s a Plan of Attack
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Got No-Shows? Here’s a Plan of Attack

October 15, 2019 No-shows are a big challenge for many aesthetic practices. They diminish the opportunity to fully schedule the day with revenue-producing visits. And they take away time from other patients, too. In our increasingly casual society, it can be difficult to address the no-show trend. And the truth is, there is no “one...

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4 Reasons You Should Prepare a Physician Rights and Responsibilities Document

4 Reasons You Should Prepare a Physician Rights and Responsibilities Document Physicians Practice – September 2019  by Karen Zupko It’s important to spell out the care you deliver patients. It’s equally important to define acceptable and unacceptable treatment from patients. Here are four reasons why you should prepare a physician rights and responsibilities document along...

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7 Things to Include in Your Practice’s Governance Agreement

7 Things to Include in Your Practice’s Governance Agreement Physicians Practice – September 2019  by Karen Zupko and Michael R. Marks, MD A governance agreement is the foundation for how a practice’s board of directors is comprised, which in turn dictates how a practice functions and thrives. Unfortunately, most practice governance agreements lack detail that...

Don’t Skip These 8 Orientation Essentials
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Don’t Skip These 8 Orientation Essentials

September 17, 2019 Rushing staff orientation and jumping right into training can be a costly mistake. To be an effective ambassador for your practice, each staff must understand the practice’s brand and culture, the physician’s style, and what makes the patient’s experience with you unique from competitors. Think of orientation as “pre-training.” Orientation provides the...

Six Smart Steps to Mapping Workflow
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Six Smart Steps to Mapping Workflow

September 11, 2019 Is your practice experiencing a high number of front-end claim edits that relate to registration errors? Have patients complained about the phone tree or the clinical callback process taking too long? Is payment posting less efficient than it could be? All of these issues point to a need for streamlining workflow and...

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