Author: Karen Zupko (Karen Zupko)

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6 Holiday Event Etiquette Tips
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6 Holiday Event Etiquette Tips

December 11, 2018 Holiday lights are twinkling and many aesthetic practices are planning their annual patient holiday events. If yours is one of them, use these tips to make sure the entire team makes a great first impression. 1. Discuss appropriate attire. Inform the team what is expected several weeks before the party so they...

Breach of Contract – Physician Contract Basics
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Breach of Contract – Physician Contract Basics

December 5, 2018 The goal of every contract is for the parties to the contract to understand their contractual obligations and avoid contract disputes. When a party fails to meet a contractual obligation, communicates an intent to fail the obligation or otherwise appears not to be able to perform a contractual obligation, the contract is...

10 Best Practices for a VIP Event
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10 Best Practices for a VIP Event

November 27, 2018 General information events have become passé and holiday parties are predictable. Patients have been there, done that. Set your practice apart by hosting events that are uniquely themed and offered to a small and thoughtfully chosen group of the practice’s best influencers, referrers, and friends. We refer to these as VIP events,...

Can That Candidate Really Do The Job? Four Ways to Find Out
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Can That Candidate Really Do The Job? Four Ways to Find Out

November 21, 2018 Have you ever hired someone whose professed skill levels during the interview turned out to be lower than you were led to believe? It’s difficult to measure skills and abilities through interview questions alone. Unless you assess candidate skills using objective screening tools, you’ll often be disappointed. Here are 5 ways to...

Non-Competition Clauses – Make No Assumptions
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Non-Competition Clauses – Make No Assumptions

November 7, 2018 The enforceability of non-competition clauses depends on a number of factors. Non-competition clauses are viewed in the context of anti-trust laws as a restraint of trade and disfavored. Consequently, the entity seeking to enforce a non-compete must be able to prove a legitimate business reason for the non-compete. A number of states...

Use These Tips for Team Bonuses
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Use These Tips for Team Bonuses

October 25, 2018 Everyone in an aesthetic practice plays an essential role in the sales process. A successful consultation process and outstanding patient experience require effort and the synchronization of your entire practice team. No one can “win” alone. We believe team bonuses are more effective at improving collaboration and performance than role-based bonuses. When...

9 Best Practices for Point of Service Collections
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9 Best Practices for Point of Service Collections

October 24, 2018 “Don’t worry, we’ll bill you after insurance pays.” For decades this mantra has summarized the collections culture in most practices. But, with high deductibles becoming more common, patient A/R is growing. And the longer it ages, the harder it is to collect. That’s why modern practices ask patients to pay their full...

Are You Posting Discounts Right?
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Are You Posting Discounts Right?

October 16, 2018 Many aesthetic practices we visit do not. To verify that you are posting correctly, review these three essentials for posting discounts: 1. Post the full, standard charge for the code or service being discounted. Never change the fee. When you change the fee, you lose the ability to track the true value of...

Physician Compensation
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Physician Compensation

October 10, 2018 Today’s blog addresses compensation and benefits; a complicated subject of upmost interest to our clients. The blog touches on major points to consider regarding compensation and benefits. Physicians and physician groups must consult with compensation experts and legal counsel to insure that they understand the best possible, regulatory compliant compensation model for...

Contractual Indemnification – DANGER
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Contractual Indemnification – DANGER

September 12, 2018 Indemnity provisions are used to shift risk from one party to another. The intent of an indemnification provision in an agreement is to impose on one party the responsibility to pay the liability, damages, costs, expenses, and attorney fees for the other party to the agreement, under the circumstances set forth in...

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