Category: Articles

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Seven Surefire Ways to Start a Nonphysician Practitioner Off Right

The Journal of Medical Practice Management – January/February 2015 by Cheryl Toth, MBA With the proper planning and preparation, nonphysician practitioners (NPPs) can improve physician productivity and increase patient access to the practice. A thorough training and orientation program is vital to optimizing the effectiveness and retention of an NPP. An organized approach to understanding...

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Going Cosmetic: Keep Patients for Life!

The Association of Dermatology Administrators & Managers Newsletter by Glenn Morley You’ve made the strategic shift toward increasing cosmetic lines of service. You’ve developed a solid infrastructure to support your vision. The final and most important philosophy to adopt as you build a cosmetic dermatology practice is this: when you acquire a cosmetic patient, make...

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The Patient Relations and Service Recovery Guide: A Colorful Approach to Handling Upset and Angry Patients

The American Journal of Orthopedics – January 2015 by Jennifer A. O’Brien, MSOD Tearful breakdowns and loud outbursts—they happen with orthopedic patients even in the best of practices. And if you are an orthopedic surgeon who has rarely or never experienced a patient in emotional distress, just talk with your staff—they have no doubt experienced...

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Employee Verification

MedEsthetics – November/December 2014 by Karen Zupko Because employees of medical practices and medspas have easy access to patient information, employers must conscientiously verify information provided by applicants. One way to decrease the risk of hiring staff members who may jeopardize patient or practice safety is to perform reference and background checks. Some of the...

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Build Better Patient Relationships, Faster, Using the FORD Method

Aesthetic Society News – Fall 2014 by Karen Zupko, President “How long will I have to stop running after surgery?” It’s a simple question that many patients ask. You can choose to give the patient a simple answer, for example, six weeks, and move on to the next topic on your laundry list of risk...

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Follow an eight-step formula for correct spine coding

Spine Surgery Today, September/October 2014 Teri Romano, BSN, MBA, CPC, CMDP, and Kim Pollock, RN, MBA, CPC Reporting the “just right” CPT codes isn’t easy for spine surgeons and coders. In fact, it is complicated. If you under code, in effect, you “pick your own pocket” by losing revenue and/or relative value unit. Overcoding leads...

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Patient Portal in Your Orthopedic Surgery Practice: You Can So Do This

The American Journal of Orthopedics – September 2014 by Jennifer A. O’Brien, MSOD On initial consideration, the patient portal portion of Meaningful Use (MU) might seem: Daunting More appropriate for primary care practices than for orthopaedic surgery practices Just another government requirement with no real practical application Too much work for not enough reward Unnecessary...

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Follow an Eight-Step Formula for Correct Spine Coding

Follow an Eight-Step Formula for Correct Spine Coding – September/October 2014 by Teri Romano, BSN, MBA, CPC, CMDP and Kim Pollock, RN, MBA, CPC, CMDP As part of the new Spine Coding Source column, Spine Surgery Today will begin discussing relevant spine coding issues for surgeons. We hope this new feature will enhance your practice and...

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Tighten Cash Handling & Audit Controls: 9 Best Practices That Reduce Embezzlement Risk

Aesthetic Society News – Summer 2014 by Karen Zupko, President A few years ago, we worked with an aesthetic practice whose patients frequently paid in cash. To document the amount collected, the staff made copies of the cash, fanning out the bills to show the dollar amount listed on each, but displaying the serial number...

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Banking: Shop and Compare

Journal of Medical Practice Management – May/June 2014 by Jennifer A. O’Brien, MSOD, and Sherry DeJarnette, CPA There are many reasons to take a critical look at the practice’s banking relationship(s)—technology advancements, security measures, improvements in available services, recent banking enhancements designed specifically for medical practices, the impact of the financial crisis on bank ratings and stability,...

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