Category: Blog

Cybersecurity Training for Tight Budgets
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Cybersecurity Training for Tight Budgets

May 22, 2019 Most practices provide cyber security and HIPAA training when an employee is first hired, and annually after that. While certainly this method will check the box for “security training” off the new employee orientation list, it is highly ineffective for maintaining good cyber security habits. That’s because cyber security training is not...

5 Tips for Fine-Tuning the Front Desk
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5 Tips for Fine-Tuning the Front Desk

May 15, 2019 The front desk is the entry point and first impression of the practice. It’s a critical step in the revenue cycle and impacts most areas of the practice. Here are five ways to fine-tune the front desk, in order to improve efficiency and collections, reduce claim denials, and drive practice productivity. 1....

‘FORD’ Up Your Consult Conversations
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‘FORD’ Up Your Consult Conversations

May 14, 2019 One of our consultants recently mystery shopped three of a client’s competitors. During the fee conversations with each, she purposely offered all kinds of information about herself. But not one patient care coordinator used the information to engage the undercover consultant in conversation. Not one! Our consultant mentioned her interest in fitness,...

4 Secrets to Speeding Up Clinic Workflow
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4 Secrets to Speeding Up Clinic Workflow

May 8, 2019 Is your office running as efficiently as it could be? Does clinic start on time? Is the staff able to get all of their daily work completed without getting overwhelmed each day? If you can answer “no” to one or more of those questions, here are four underused workflow techniques that will...

Op Note Documentation Tips Every Surgeon Can Use
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Op Note Documentation Tips Every Surgeon Can Use

May 1, 2019 You’ve submitted, in a timely manner, correct Current Procedural Terminology® (CPT) codes to the insurance company for the procedure you performed. The payor’s explanation of benefits (EOB) or electronic remittance advice (ERA) shows a payment of $0! Now what? Typically, you’d send in the operative note, showing the description of the procedure...

How to Create a Financial Data Dashboard
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How to Create a Financial Data Dashboard

April 30, 2019 Looking for an easier way to review financial data each month? Instead of poring over pages of reports with a highlighter, we suggest aesthetic practices create a Data Dashboard: a one-page, high-level summary of critical data points that enables physicians and managers to monitor metrics, spot trends, and speed decision-making. Metrics are...

Key Questions and Answers for Medicare Voluntary Repayments
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Key Questions and Answers for Medicare Voluntary Repayments

April 24, 2019 In 2016, the government published regulations governing Medicare Part B, addressing the obligation of voluntary repayments. Under the Federal False Claims Act, retained overpayments are punishable by up to three times the amount of the false claim, plus between $11,181 and $22,363 per false claim, creating an effective obligation to “voluntarily” return...

Nine Priority Management Reports to Review Monthly
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Nine Priority Management Reports to Review Monthly

April 17, 2019 We know physicians and managers are busy, but data powers good decision-making. Here are nine priority reports to review each month. 1. Profit and Loss (P&L) The “P&L” provides a high level view of total revenues and expenses, and indicates how efficiently the practice is being financially managed. The practice’s operating overhead...

How to Respond to Negative Patient Reviews: A Physician’s Guide 
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How to Respond to Negative Patient Reviews: A Physician’s Guide 

April 16, 2019 Negative patient reviews are a fact of life. You can’t avoid them, and you shouldn’t ignore them. Instead, deal with them by leveraging the techniques you’ve honed as a physician – diagnose the problem, synthesize a cure, and administer treatment. In this article, Medical and Dental Justice Founder and CEO, Jeff Segal, MD, JD, shares the essential ingredients...

Embrace Patient Ratings and Reviews and Enhance Your Online Reputation
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Embrace Patient Ratings and Reviews and Enhance Your Online Reputation

April 10, 2019 Online review sites have an undeniable influence on patients searching for a medical provider. Patients are going online not only to read about conditions and treatment options but also to research doctors. Word-of-mouth referrals from personal friends and colleagues are giving way to word-of-mouse recommendations via online review sites like Google Reviews,...

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