Category: Blog

Can Too Many Quotes Cause A Patient Scheduling Crisis?
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Can Too Many Quotes Cause A Patient Scheduling Crisis?

August 23, 2019 The answer is irrefutably, yes. Verified by countless social scientists. Think about the experience of choosing a cup of coffee at Starbucks. Standing behind a first-time customer will for sure remind you that it’s bewildering – the first timer is paralyzed by choice! The veteran customers walk up and bark out their...

How to Communicate More Empathetically
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How to Communicate More Empathetically

August 21, 2019 First, let’s clarify our terminology. Many experts distinguish empathy as having two components: 1) affective (experiencing or sharing the other’s feeling) and 2) cognitive (imagining what the other person is feeling yet not experiencing that feeling yourself). Kathleen Bonvicini, EdD, MPH, CEO of the Institute for Healthcare Communication in New Haven, CT...

Five Myths Your Landlord Wants You to Believe
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Five Myths Your Landlord Wants You to Believe

August 7, 2019 It can be difficult to discern fact from fiction when dealing with landlords. A misunderstanding of these key issues can have serious consequences for your practice. The following information should help dispel some common myths and prevent costly mistakes in your next lease negotiation. Myth #1:  The landlord is on your side...

Questions Your Governance Agreement Should Answer
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Questions Your Governance Agreement Should Answer

July 31, 2019 An effective governance agreement is a directive for how a practice group’s Board of Directors is comprised and operates, and the level of authority it and its members have. It’s essentially a blueprint for the way a practice polices itself. Effective agreements include policies, rules, cultural norms, and accountability standards and can...

The Beauty of a Post-Op Kit for Elevating the Patient Experience
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The Beauty of a Post-Op Kit for Elevating the Patient Experience

July 30, 2019 People love special treatment. It’s the reason 5-star hotels put chocolate on your pillow and high-end salons throw in a scalp massage when you’re being shampooed. Sure, in the realm of plastic surgery, what patients want most are beautiful results. But that doesn’t mean they can’t enjoy the journey. Savvy practitioners provide...

Simple Tips for Taking Control of Patient Receivables
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Simple Tips for Taking Control of Patient Receivables

July 24, 2019 As a result of high deductible health plans, practices have seen their patient receivables skyrocket over the last few years. Collecting unmet deductibles, coinsurance, and non-covered services amounts at the end of each office visit and prior to surgery are essential steps to keeping patient receivable in check. Keeping on top of...

Make Sure Your Documentation Meets Guidelines
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Make Sure Your Documentation Meets Guidelines

July 17, 2019 I’m sure you’ve heard the saying, “if it isn’t documented, then it wasn’t done.” As a young graduate nurse, I learned this the hard way. I’ll never forget when a surgery intern complained to my Head Nurse (as they were called in those days), at 7:20 am after my shift started at...

Essential Elements of a Velvet Rope Event
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Essential Elements of a Velvet Rope Event

July 16, 2019 General information and “open house” events have become passé. Valentine’s Day and holiday parties are predictable. Your patients have been there, done that. We believe practices can stand out by hosting unique events that are offered to a small and select group of patients and their friends. These velvet rope events are...

3 Reasons Patients Aren’t Paying Their Bills
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3 Reasons Patients Aren’t Paying Their Bills

July 10, 2019 If you struggle with getting patients to pay their bills, you’re not alone. According to RevCycle Intelligence, the average healthcare provider only collects 6.06% on the dollar for true-self pay and 15.51% for out-of-pocket costs after the patient’s insurance plan. If you believe this is due to patients not being able to...

Give the Financial Policy a Tune-Up
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Give the Financial Policy a Tune-Up

June 26, 2019 As deductibles continue to climb, many practices are shifting from billing after insurance pays to collecting patient financial responsibilities up front and prior to surgery. If yours is one of these, review your financial policy to be sure it is keeping pace with these changes. Here are 8 things to do: 1....

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