Category: Blog

6 Communication Tactics for the COVID-19 Pandemic
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6 Communication Tactics for the COVID-19 Pandemic

March 24, 2020 As practices grapple with rapid change over the last week, physicians and practice leaders are being barraged with information, issues, and staff concerns. In times like these, clear and accurate communication are the foundations of effective operations, patient care, and employee well-being. Here are six essential communication tactics to put into place...

Are You Asking the Right Questions About the A/R?
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Are You Asking the Right Questions About the A/R?

February 5, 2020 The aged accounts receivable (A/R) report is one of the best diagnostic tools for identifying collections issues and reimbursement system breakdowns. It should be reviewed by physicians and managers every month. Here are 6 questions to ask about this essential report. 1. Is the report generated by date of service or date...

MIPS 2020:  Don’t Be Caught with a 9% Medicare Payment Reduction
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MIPS 2020: Don’t Be Caught with a 9% Medicare Payment Reduction

January 22, 2020 As MIPS enters its fourth year, the penalty for not participating rises to 9%. CMS retired 42 quality measures in 2020 including measures specific to orthopaedics, otolaryngology, neurosurgery, vascular surgery, PMR, as well as others. So whether you have been participating all along or 2020 is your first year, there are new...

Six Billing and Coding Secrets to Know
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Six Billing and Coding Secrets to Know

January 8, 2020 We’ve been reviewing revenue cycle, coding, and documentation for nearly 35 years. These six secrets are gleaned from common mistakes we see practices make. Following them can improve reimbursement and revenue cycle, and reduce your risk. Secret #1: Ignore coding at your own peril. Coding has to start from the top. It’s...

Plastic Surgeons, Know Thy Brand
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Plastic Surgeons, Know Thy Brand

December 10, 2019 We commonly are asked by plastic surgeons: “What should I charge?” This is a valid question that certainly warrants careful consideration, but a more important question must first be answered: Who are you? You see, before you can consider your pricing and other details about your practice, you must first establish your...

New Year, New Codes: 5 Steps to Prepare
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New Year, New Codes: 5 Steps to Prepare

November 20, 2019 It’s that time of year again. As part of its annual CPT Symposium this week, the AMA released the code changes for 2020. There are 394 code changes, including 248 new codes, 71 code deletions, and 75 code revisions. This is in addition to the 2020 ICD-10-CM codes already released – there...

5 Essentials of Strategic Discounts
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5 Essentials of Strategic Discounts

November 12, 2019 In many aesthetic surgery practices, “Price” is the is the least understood of the 4 Marketing P’s. Instead of setting fees and creating pricing offers using proven business methods that align with the practice brand, most aesthetic practices “do what everyone else is doing.” Often, that includes acquiescing to patient pleas for...

Mastering the Phone Inquiry
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Mastering the Phone Inquiry

Real Feedback from Mystery Shopping Phone Calls October 29, 2019 Aesthetic surgeons allocate countless dollars on advertising and promotion with the goal of getting the phone to ring. But the ringing phone itself doesn’t equate to success. The goal of that first call is not only to turn “prospects” into “patients” and schedule a consultation....

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