Category: KZA Blog

Six Smart Steps to Mapping Workflow
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Six Smart Steps to Mapping Workflow

September 11, 2019 Is your practice experiencing a high number of front-end claim edits that relate to registration errors? Have patients complained about the phone tree or the clinical callback process taking too long? Is payment posting less efficient than it could be? All of these issues point to a need for streamlining workflow and...

Plug These Top Five Revenue Leaks
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Plug These Top Five Revenue Leaks

August 28, 2019 Is there revenue hiding under the baseboards in your practice? Not likely, but there are likely revenue leaks occurring that are costing the practice thousands to hundreds of thousands of dollars a year if not properly monitored. 1. Missing Encounters. The patient was seen, services were rendered, yet no bill was generated....

How to Communicate More Empathetically
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How to Communicate More Empathetically

August 21, 2019 First, let’s clarify our terminology. Many experts distinguish empathy as having two components: 1) affective (experiencing or sharing the other’s feeling) and 2) cognitive (imagining what the other person is feeling yet not experiencing that feeling yourself). Kathleen Bonvicini, EdD, MPH, CEO of the Institute for Healthcare Communication in New Haven, CT...

Five Myths Your Landlord Wants You to Believe
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Five Myths Your Landlord Wants You to Believe

August 7, 2019 It can be difficult to discern fact from fiction when dealing with landlords. A misunderstanding of these key issues can have serious consequences for your practice. The following information should help dispel some common myths and prevent costly mistakes in your next lease negotiation. Myth #1:  The landlord is on your side...

Questions Your Governance Agreement Should Answer
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Questions Your Governance Agreement Should Answer

July 31, 2019 An effective governance agreement is a directive for how a practice group’s Board of Directors is comprised and operates, and the level of authority it and its members have. It’s essentially a blueprint for the way a practice polices itself. Effective agreements include policies, rules, cultural norms, and accountability standards and can...

Simple Tips for Taking Control of Patient Receivables
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Simple Tips for Taking Control of Patient Receivables

July 24, 2019 As a result of high deductible health plans, practices have seen their patient receivables skyrocket over the last few years. Collecting unmet deductibles, coinsurance, and non-covered services amounts at the end of each office visit and prior to surgery are essential steps to keeping patient receivable in check. Keeping on top of...

Make Sure Your Documentation Meets Guidelines
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Make Sure Your Documentation Meets Guidelines

July 17, 2019 I’m sure you’ve heard the saying, “if it isn’t documented, then it wasn’t done.” As a young graduate nurse, I learned this the hard way. I’ll never forget when a surgery intern complained to my Head Nurse (as they were called in those days), at 7:20 am after my shift started at...

3 Reasons Patients Aren’t Paying Their Bills
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3 Reasons Patients Aren’t Paying Their Bills

July 10, 2019 If you struggle with getting patients to pay their bills, you’re not alone. According to RevCycle Intelligence, the average healthcare provider only collects 6.06% on the dollar for true-self pay and 15.51% for out-of-pocket costs after the patient’s insurance plan. If you believe this is due to patients not being able to...

Give the Financial Policy a Tune-Up
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Give the Financial Policy a Tune-Up

June 26, 2019 As deductibles continue to climb, many practices are shifting from billing after insurance pays to collecting patient financial responsibilities up front and prior to surgery. If yours is one of these, review your financial policy to be sure it is keeping pace with these changes. Here are 8 things to do: 1....

When Was the Last Time You Updated Your Job Descriptions?
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When Was the Last Time You Updated Your Job Descriptions?

June 19, 2019 Job position descriptions are essential hiring, management, and staff accountability tools. If you have developed position descriptions for each role in the practice, good work. These documents are not ‘one and done.’ Changes in automation technology or the EHR, practice management software updates, organizational growth, and other practice evolutions require that each...

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