Category: KZA Blog

Cybersecurity Training for Tight Budgets
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Cybersecurity Training for Tight Budgets

May 22, 2019 Most practices provide cyber security and HIPAA training when an employee is first hired, and annually after that. While certainly this method will check the box for “security training” off the new employee orientation list, it is highly ineffective for maintaining good cyber security habits. That’s because cyber security training is not...

5 Tips for Fine-Tuning the Front Desk
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5 Tips for Fine-Tuning the Front Desk

May 15, 2019 The front desk is the entry point and first impression of the practice. It’s a critical step in the revenue cycle and impacts most areas of the practice. Here are five ways to fine-tune the front desk, in order to improve efficiency and collections, reduce claim denials, and drive practice productivity. 1....

4 Secrets to Speeding Up Clinic Workflow
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4 Secrets to Speeding Up Clinic Workflow

May 8, 2019 Is your office running as efficiently as it could be? Does clinic start on time? Is the staff able to get all of their daily work completed without getting overwhelmed each day? If you can answer “no” to one or more of those questions, here are four underused workflow techniques that will...

Op Note Documentation Tips Every Surgeon Can Use
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Op Note Documentation Tips Every Surgeon Can Use

May 1, 2019 You’ve submitted, in a timely manner, correct Current Procedural Terminology® (CPT) codes to the insurance company for the procedure you performed. The payor’s explanation of benefits (EOB) or electronic remittance advice (ERA) shows a payment of $0! Now what? Typically, you’d send in the operative note, showing the description of the procedure...

Key Questions and Answers for Medicare Voluntary Repayments
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Key Questions and Answers for Medicare Voluntary Repayments

April 24, 2019 In 2016, the government published regulations governing Medicare Part B, addressing the obligation of voluntary repayments. Under the Federal False Claims Act, retained overpayments are punishable by up to three times the amount of the false claim, plus between $11,181 and $22,363 per false claim, creating an effective obligation to “voluntarily” return...

Nine Priority Management Reports to Review Monthly
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Nine Priority Management Reports to Review Monthly

April 17, 2019 We know physicians and managers are busy, but data powers good decision-making. Here are nine priority reports to review each month. 1. Profit and Loss (P&L) The “P&L” provides a high level view of total revenues and expenses, and indicates how efficiently the practice is being financially managed. The practice’s operating overhead...

Embrace Patient Ratings and Reviews and Enhance Your Online Reputation
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Embrace Patient Ratings and Reviews and Enhance Your Online Reputation

April 10, 2019 Online review sites have an undeniable influence on patients searching for a medical provider. Patients are going online not only to read about conditions and treatment options but also to research doctors. Word-of-mouth referrals from personal friends and colleagues are giving way to word-of-mouse recommendations via online review sites like Google Reviews,...

5 Reasons Why You Must Budget for Training
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5 Reasons Why You Must Budget for Training

April 3, 2019 I had lunch last week with an administrator who manages a staff of thirteen and leads a board of six surgeons. We were discussing staff performance and training issues. I asked what type of training her team receives, and whether she had thought of creating a professional development plan for those she...

Is Telehealth an Option for Surgeons?
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Is Telehealth an Option for Surgeons?

March 27, 2019 Telehealth is one of the fastest growing sectors in the healthcare field, according to the American Hospital Association. In 2013, 52% of hospitals utilized some form of telehealth/telemedicine. But in the last 2 years, we have seen a steep increase in utilization as the brick and mortar model of healthcare is being...

Seven Steps to Conducting an E/M Review
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Seven Steps to Conducting an E/M Review

March 20, 2019 An annual review of each provider’s E/M code usage is an essential component of physician practice compliance management. Reviewing documentation can identify coding pattern anomalies, uncover opportunities for physician and staff education, and move your practice toward coding correctly according to federal, state, and payor guidelines. Here are seven steps for conducting...

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