Category: KZA Blog

New Year, New Codes: 5 Steps to Prepare
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New Year, New Codes: 5 Steps to Prepare

November 20, 2019 It’s that time of year again. As part of its annual CPT Symposium this week, the AMA released the code changes for 2020. There are 394 code changes, including 248 new codes, 71 code deletions, and 75 code revisions. This is in addition to the 2020 ICD-10-CM codes already released – there...

Why Your Practice Needs a Line of Credit
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Why Your Practice Needs a Line of Credit

October 23, 2019 For decades our firm has recommended that physicians secure a line of credit as part of good financial management. We recently spoke with Kevin T. Wills, CPA, CMPE, Sr. Vice President of Healthcare Business Banking at PNC Bank, to hear his take on why practices need this important financial insurance and the...

How to Terminate the Right Way
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How to Terminate the Right Way

October 9, 2019 Firing an employee is awkward and uncomfortable for everyone involved. But despite a physician’s or manager’s best efforts to hire, train, and motivate staff, sometimes termination is an unfortunate reality. Underperforming, untrainable, even occasionally criminal employees can foster a toxic or hostile work environment and/or limit your team’s ability to care for...

Five Tips to Ensure Your E/M Documentation Will Pass an Audit
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Five Tips to Ensure Your E/M Documentation Will Pass an Audit

September 25, 2019 Documentation in every setting begins and ends with the physician/advanced practitioner. It is not the quantity but the quality of the documentation that counts. Documentation is supported in the detail. When I work with physicians on clinical documentation, the question that always comes up is: “What do I need to document to...

Six Smart Steps to Mapping Workflow
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Six Smart Steps to Mapping Workflow

September 11, 2019 Is your practice experiencing a high number of front-end claim edits that relate to registration errors? Have patients complained about the phone tree or the clinical callback process taking too long? Is payment posting less efficient than it could be? All of these issues point to a need for streamlining workflow and...

Plug These Top Five Revenue Leaks
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Plug These Top Five Revenue Leaks

August 28, 2019 Is there revenue hiding under the baseboards in your practice? Not likely, but there are likely revenue leaks occurring that are costing the practice thousands to hundreds of thousands of dollars a year if not properly monitored. 1. Missing Encounters. The patient was seen, services were rendered, yet no bill was generated....

How to Communicate More Empathetically
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How to Communicate More Empathetically

August 21, 2019 First, let’s clarify our terminology. Many experts distinguish empathy as having two components: 1) affective (experiencing or sharing the other’s feeling) and 2) cognitive (imagining what the other person is feeling yet not experiencing that feeling yourself). Kathleen Bonvicini, EdD, MPH, CEO of the Institute for Healthcare Communication in New Haven, CT...

Five Myths Your Landlord Wants You to Believe
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Five Myths Your Landlord Wants You to Believe

August 7, 2019 It can be difficult to discern fact from fiction when dealing with landlords. A misunderstanding of these key issues can have serious consequences for your practice. The following information should help dispel some common myths and prevent costly mistakes in your next lease negotiation. Myth #1:  The landlord is on your side...

Questions Your Governance Agreement Should Answer
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Questions Your Governance Agreement Should Answer

July 31, 2019 An effective governance agreement is a directive for how a practice group’s Board of Directors is comprised and operates, and the level of authority it and its members have. It’s essentially a blueprint for the way a practice polices itself. Effective agreements include policies, rules, cultural norms, and accountability standards and can...

Simple Tips for Taking Control of Patient Receivables
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Simple Tips for Taking Control of Patient Receivables

July 24, 2019 As a result of high deductible health plans, practices have seen their patient receivables skyrocket over the last few years. Collecting unmet deductibles, coinsurance, and non-covered services amounts at the end of each office visit and prior to surgery are essential steps to keeping patient receivable in check. Keeping on top of...

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