Category: KZA Blog

Make Sure Your Documentation Meets Guidelines
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Make Sure Your Documentation Meets Guidelines

July 17, 2019 I’m sure you’ve heard the saying, “if it isn’t documented, then it wasn’t done.” As a young graduate nurse, I learned this the hard way. I’ll never forget when a surgery intern complained to my Head Nurse (as they were called in those days), at 7:20 am after my shift started at...

3 Reasons Patients Aren’t Paying Their Bills
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3 Reasons Patients Aren’t Paying Their Bills

July 10, 2019 If you struggle with getting patients to pay their bills, you’re not alone. According to RevCycle Intelligence, the average healthcare provider only collects 6.06% on the dollar for true-self pay and 15.51% for out-of-pocket costs after the patient’s insurance plan. If you believe this is due to patients not being able to...

Give the Financial Policy a Tune-Up
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Give the Financial Policy a Tune-Up

June 26, 2019 As deductibles continue to climb, many practices are shifting from billing after insurance pays to collecting patient financial responsibilities up front and prior to surgery. If yours is one of these, review your financial policy to be sure it is keeping pace with these changes. Here are 8 things to do: 1....

When Was the Last Time You Updated Your Job Descriptions?
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When Was the Last Time You Updated Your Job Descriptions?

June 19, 2019 Job position descriptions are essential hiring, management, and staff accountability tools. If you have developed position descriptions for each role in the practice, good work. These documents are not ‘one and done.’ Changes in automation technology or the EHR, practice management software updates, organizational growth, and other practice evolutions require that each...

How to Create an Efficient Appointment Schedule
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How to Create an Efficient Appointment Schedule

June 12, 2019 A well-constructed schedule improves patient flow, minimizes wait times, and increases patient and provider satisfaction. The smoothest running clinics are the ones that know how to control the schedule. They don’t let the schedule control them. Good scheduling is more of an art than a science. Perhaps you have tried revising the...

Pay Attention to These Overlooked Practice Risks
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Pay Attention to These Overlooked Practice Risks

June 5, 2019 Conferring with your attorney before terminating an employee and making sure the malpractice premium is paid on time are obvious risk management activities. Others are less obvious and require a bit more sleuthing to assess the level of risk and create a plan of action. Here are six we find many practices...

How to Conduct Great Second Interviews
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How to Conduct Great Second Interviews

May 29, 2019 The “interview intuition” from first interviews with candidates always needs a litmus test. That’s why we are strong advocates of asking final candidates back for a second interview before making a final decision. I find that the best hires are very rarely one person’s decision. They are the result of consensus from...

Cybersecurity Training for Tight Budgets
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Cybersecurity Training for Tight Budgets

May 22, 2019 Most practices provide cybersecurity and HIPAA training when an employee is first hired, and annually after that. While certainly this method will check the box for “security training” off the new employee orientation list, it is highly ineffective for maintaining good cybersecurity habits. That’s because cybersecurity training is not a “once you...

5 Tips for Fine-Tuning the Front Desk
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5 Tips for Fine-Tuning the Front Desk

May 15, 2019 The front desk is the entry point and first impression of the practice. It’s a critical step in the revenue cycle and impacts most areas of the practice. Here are five ways to fine-tune the front desk, in order to improve efficiency and collections, reduce claim denials, and drive practice productivity. 1....

4 Secrets to Speeding Up Clinic Workflow
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4 Secrets to Speeding Up Clinic Workflow

May 8, 2019 Is your office running as efficiently as it could be? Does clinic start on time? Is the staff able to get all of their daily work completed without getting overwhelmed each day? If you can answer “no” to one or more of those questions, here are four underused workflow techniques that will...

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