Category: Blog

Blog - Why Your Practice Needs a Line of Credit
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Why Your Practice Needs a Line of Credit

October 23, 2019 For decades our firm has recommended that physicians secure a line of credit as part of good financial management. We recently spoke with Kevin T. Wills, CPA, CMPE, Sr. Vice President of Healthcare Business Banking at PNC Bank, to hear his take on why practices need this important financial insurance and the...

How to Terminate the Right Way
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How to Terminate the Right Way

October 9, 2019 Firing an employee is awkward and uncomfortable for everyone involved. But despite a physician’s or manager’s best efforts to hire, train, and motivate staff, sometimes termination is an unfortunate reality. Underperforming, untrainable, even occasionally criminal employees can foster a toxic or hostile work environment and/or limit your team’s ability to care for...

Blog - Got No-Shows? Here's a Plan of Attack
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Got No-Shows? Here’s a Plan of Attack

October 15, 2019 No-shows are a big challenge for many aesthetic practices. They diminish the opportunity to fully schedule the day with revenue-producing visits. And they take away time from other patients, too. In our increasingly casual society, it can be difficult to address the no-show trend. And the truth is, there is no “one...

Five Tips to Ensure Your E/M Documentation Will Pass an Audit
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Five Tips to Ensure Your E/M Documentation Will Pass an Audit

September 25, 2019 Documentation in every setting begins and ends with the physician/advanced practitioner. It is not the quantity but the quality of the documentation that counts. Documentation is supported in the detail. When I work with physicians on clinical documentation, the question that always comes up is: “What do I need to document to...

Don't Skip These 8 Orientation Essentials
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Don’t Skip These 8 Orientation Essentials

September 17, 2019 Rushing staff orientation and jumping right into training can be a costly mistake. To be an effective ambassador for your practice, each staff must understand the practice’s brand and culture, the physician’s style, and what makes the patient’s experience with you unique from competitors. Think of orientation as “pre-training.” Orientation provides the...

Blog - How to Terminate the Right Way
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Six Smart Steps to Mapping Workflow

September 11, 2019 Is your practice experiencing a high number of front-end claim edits that relate to registration errors? Have patients complained about the phone tree or the clinical callback process taking too long? Is payment posting less efficient than it could be? All of these issues point to a need for streamlining workflow and...

Plug these Top 5 Revenue Leaks
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Plug These Top Five Revenue Leaks

August 28, 2019 Is there revenue hiding under the baseboards in your practice? Not likely, but there are likely revenue leaks occurring that are costing the practice thousands to hundreds of thousands of dollars a year if not properly monitored. 1. Missing Encounters. The patient was seen, services were rendered, yet no bill was generated....

Can Too Many Quotes Cause A Patient Scheduling Crisis?
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Can Too Many Quotes Cause A Patient Scheduling Crisis?

August 23, 2019 The answer is irrefutably, yes. Verified by countless social scientists. Think about the experience of choosing a cup of coffee at Starbucks. Standing behind a first-time customer will for sure remind you that it’s bewildering – the first timer is paralyzed by choice! The veteran customers walk up and bark out their...

How to Communicate More Empathetically
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How to Communicate More Empathetically

August 21, 2019 First, let’s clarify our terminology. Many experts distinguish empathy as having two components: 1) affective (experiencing or sharing the other’s feeling) and 2) cognitive (imagining what the other person is feeling yet not experiencing that feeling yourself). Kathleen Bonvicini, EdD, MPH, CEO of the Institute for Healthcare Communication in New Haven, CT...

Five Myths Your Landlord Wants You To Believe
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Five Myths Your Landlord Wants You to Believe

August 7, 2019 It can be difficult to discern fact from fiction when dealing with landlords. A misunderstanding of these key issues can have serious consequences for your practice. The following information should help dispel some common myths and prevent costly mistakes in your next lease negotiation. Myth #1:  The landlord is on your side...

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