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ON-Demand Workshop

Rock Star Revenue Cycle

why participate in an on-demand workshop?

  • Learn at your own pace. Start and stop when it is convenient for you.
  • With travel limtations, this is a great option.
  • Interact live with the instructors for a subsequent 1-hour Q&A session – choose from October 27th, November 12th, and December 15th
  • Earn 4.0 CEU credit hours with the completion of an online test.
  • Receive the same great workbook and alumni resources.
  • You will receive your essential, 47-page workbook approximately four business days after you register.


Course Information

With reduced patient visits and surgery, working your A/R will help keep cash flowing.  This workshops pay dividends.

Has your revenue cycle team achieved rock star status?  Have you recently examined the steps in your revenue cycle? This workshop shows you how to see the revenue cycle through the eyes of a consultant and examine and avoid the pitfalls commonly seen in otolaryngology practices/departments. This session is fast paced and interactive and explores case studies of successful, high-functioning revenue cycle teams and how to incorporate those principles into your practice.

Learning Objectives

  • Craft a strategy to avoid common denials.
  • Develop a work plan that reduces A/R in 90 days.
  • Identify workflow improvements that speed up the revenue cycle.
  • Create productivity standards for the revenue cycle team.

Rock Star Revenue Cycle

$395 – 1st attendee
$195 – each additional participant who doesn’t require CEUs

Please email education@karenzupko.com if you plan to register multiple attendees.

2020 AAPC Accreditation

This program has the prior approval of AAPC for 4.0 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor. 

Credit is available after completion of an evaluation and a 40 question test.

You will receive a physical workbook(s) approximately four business days after you register.  Workbooks will be shipped via FedEx to the address(es) provided in the order.  If staff will be viewing from their homes, please provide the address where the workbooks should be sent.

After registering you will receive an initial confirmation with details for the workshop. You will later receive an email with login instructions. 

This email is necessary to participate in the workshop. Check your spam folder in case the email is directed to that folder. It is important that you provide the email address of the person who will be participating in the event. Each separate participant requires a unique email address.

*You will have access to the content for 30 days from the time you receive the access information. Please email education@karenzupko.com if you have questions.

If you need assistance while viewing this workshop, please email education@karenzupko.com.

You still have the opportunity to interact live with the instructors for a subsequent 1-hour Q&A session – choose from October 27th, November 12th, and December 15th

The workshop content is copyrighted property of KarenZupko & Associates, Inc.  Any rebroadcast, reproduction, or other use of the pictures, content and accounts of this workshop or the accompanying workbook without the express written consent of KarenZupko & Associates, Inc. is prohibited.


*agenda subject to change

2 hours

What's In Your A/R?

  • Case study in using reports to identify problem areas in the revenue cycle

Front End Process Improvements

  • Case studies in proven tactics for patient registration, insurance verification, referrals, and the collection of patient-responsibility payments

Doctors, We Need Your Help

  • 5 ways doctors help reduce denials
  • Documentation matters

15 minutes


1 hour 45 minutes

Deeper Dive Into Denials

  • Real world solutions to work common ENT denials
  • Sending successful appeals

Non-Covered Services

  • Setting fees for unlisted codes
  • Collect from patients for Absorbable Nasal Implants, and other non-covered services

Unpaid A/R

  • Best practice A/R strategies
  • Case study in using automated workqueues
  • How to develop an A/R clean-up workplan

Measuring Success

  • Setting productivity standards
  • Monitoring key metrics

course adjourn

Complete Evaluation


On-Demand Workshop

Coming the week of April 27th.

If you have questions about the on-demand workshop or need assistance registering please email education@karenzupko.com


Amy Anderson


Consultant and Speaker


Cheyenne Brinson

CPA (inactive), MBA

Consultant and Speaker


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