Four Reasons Staff Don’t Get Trained & How to Fix Them

Four Reasons Staff Don’t Get Trained & How to Fix Them
Cheyenne Brinson
Physicians Practice – May 2018

A familiar complaint many orthopaedic surgeons hear from exasperated staff is, “I couldn’t get this MRI approved”the insurance company wants a peer-to-peer review.” The surgeon must then get on the phone with the insurance company, and after providing additional information about the case, is often successful in obtaining approval for the procedure. However, this process is not only a waste of surgeon and staff time, but it also results in delayed treatment for the patient.


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