G2012 Telephone or Portal

G2012 Telephone or Portal

April 16, 2020

Question:
Is G2012 for telephone calls or just for the patient portal?

Answer:
Keep in mind that G2012 is not a telehealth visit but rather a “virtual check-in” service. If you are indeed performing a “virtual check-in” visit rather than a telehealth visit, then G2012 would be appropriate. G2012 can be used for a telephone call (no video) or via the patient portal. This code has been described by CMS as communication to see if a patient needs to make an appointment for further evaluation, not as an E/M service in and of itself.

*This response is based on the best information available as of 04/16/20.

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