Clinician Patient Communication to Enhance
Health Outcomes for Virtual Video Visits

The Institute for Healthcare Communication (IHC) has been a leader in healthcare communication skills training since 1987. IHC’s accredited programs advance the quality of healthcare, with measurable benefits for patient satisfaction, clinician career satisfaction, patient health outcomes and durable relationships of trust.

Learn about the more than three decades of research evidence that demonstrates a clinician’s ability to explain, listen and empathize can have a profound effect on patient health outcomes including diagnostic accuracy, adherence, satisfaction and malpractice risk. While telemedicine using virtual video visits (VVV) has historically been used to enhance healthcare access for patients living in rural and remote areas, we are now seeing exponential growth of VVV.

Virtual visits have multiple advantages including ensuring patients’ and providers’ safety from viral infection and offer advantages with respect to time- and cost-saving. Clinicians and patients may be concerned that virtual visits impose obstacles to personal connections. Using VVV can still remain a personal experience by using essential communication skills that include listening to patients, providing adequate time for patient questioning, investing time in building patient rapport and emphasizing patient input into decision-making.

  • MODULE 1: E1 Engage your patient
  • MODULE 2: E2 Empathize with your patient
  • MODULE 3: E3 Educate your patient
  • MODULE 4: E4 Enlist your patient


Dr. Marks is multi-faceted physician and business executive who brings more than 30 years of expertise drawing from his broad leadership experiences. Dr. Marks is a Board-Certified Orthopaedic Surgeon, having completed his orthopaedic residency at George Washington University and spine fellowship at the Cleveland Clinic Foundation. He was the Vice President of Business Development for Norwalk Hospital in Connecticut and is currently the Senior Medical Director of Relievant MedSystems. In 2001, he obtained his MBA from the University of Tennessee to acquire the skills necessary to meet the healthcare challenges of the 21st Century. For more than 15 years, he has been a communications mentor for the Institute for Healthcare Communications providing instruction in three communication skill courses (Clinician-Patient Communication, Strangers in Crisis, and Disclosing Unanticipated Medical Outcomes) including the development of virtual video
visits (telemedicine) webinars that are necessary for today’s clinicians.

Dr. Burney is a retired board-certified orthopedic surgeon in New Mexico who served as the Chair of the Board of Councilors, Chair of the Membership Committee, and Chair of the Communication Skills Mentoring Program for American Academy of Orthopaedic Surgeons. He was a founding partner in New Mexico Orthopaedic Associates, the largest orthopaedic subspecialty practice in New Mexico. Dr. Burney is a graduate of Stanford University, received his medical degree at the University of Nebraska College of Medicine and his orthopaedic residency at the University of New
Mexico School of Medicine. He completed a fellowship in orthopaedic trauma at the University of Washington in Seattle. For the past 14 years, he has been a senior communication skills trainer for the Institute for Healthcare Communication, and has co-led IHC faculty courses.

Enroll today!
4 modules
Accreditation available
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