Amy Boyer, MBA
Consultant and Speaker
Areas of Expertise
- Practice operations
- Revenue cycle
- Workflow improvement
- Patient experience
- Optimizing EHRs and practice management systems
- American College of Healthcare Executives (ACHE)
- Indiana Healthcare Executives Network (IHEN)
- American Society of Plastic Surgery Professionals (ASPSP)
- Chicago Healthcare Executives Forum (CHEF)
Amy is a dynamic and innovative problem-solver who is highly regarded by physicians for her engaging leadership style, intimate understanding of practice operations, and deep appreciation for clinical care and the patient experience. She seeks solutions to the constantly evolving challenges and demands imposed on physicians and administrators by finding opportunities to streamline processes.
Amy’s expertise comes from 15 years of working in physician offices, including a private practice, hospital-based practices, and an academic practice, providing her with a unique perspective of practice operations, physician compensation, health information systems, marketing, financial management, and human resource management in each setting.
Prior to joining KarenZupko & Associates, Amy was the Service Line Administrator for Plastic Surgery at Indiana University Health Physicians and the Division Administrator for Plastic Surgery at Indiana University School of Medicine. Along with managing the operations of the 12-surgeon group, she led implementation of Cerner EHR at multiple plastic surgery clinic sites, which was acclaimed by the Cerner team as one of the smoothest go-lives in the health system. She also served as a liaison between the practice, hospital administration, and other service lines to strategically plan coverage, growth, and coordination of multi-specialty care throughout the health system.
Prior to that, Amy was Director of Operations for the pediatric multi-specialty practices at Peyton Manning Children’s Hospital at St. Vincent. After the implementation of athenahealth EHR and practice management system, Amy took the lead on optimizing the system to better support the individual needs of each specialty practice.
Before her time working in large hospital systems, Amy managed a private solo plastic surgery practice in Fort Wayne, Indiana, where she was responsible for all aspects of the administrative office, including clinic and surgery scheduling, check in and check out, prior authorization, coding and charge entry, accounts receivables, human resources, and accounts payable. She led the implementation of NexTech practice management system and EHR.
Amy earned an M.B.A. and a B.S. in general studies from Indiana University Purdue University Fort Wayne, also completing the pre-med requirements.
Amy is an animal lover and a fitness enthusiast. She has competed in two National Physique Committee (NPC) competitions and can often be found at the gym or playing with her canine companions, Brady and Bear.