Jennifer O’Brien, MSOD
Consultant

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Areas of Expertise

  • Leadership
  • Change Management
  • Staff Development
  • Process Improvement
  • Revenue Cycle
  • Working with Family

Publications

  • American Journal of Orthopedics
  • Journal of Medical Practice Management
  • AAOS Now
  • The Bulletin of the American Academy of Otolaryngology – Head and Neck Surgery
  • OB/GYN News
  • Physicians Payment Advisory

An experienced, empathetic and effective consultant and leader, Jennifer O’Brien, has been in practice management for nearly 30 years.

Jennifer’s career has been a perfect balance of consulting and doing. As an external consultant and educator she has helped hundreds of practices, healthcare organizations and academic departments develop and grow. That consultant’s perspective has given her the energy and perspective necessary to affect positive change and growth each time she has joined a practice, hospital organization or academic department. Most recently as the Executive Director of Arkansas Specialty Orthopaedics, Jennifer was the administrative leader of 200-employee, 25-physician practice with MRI, PT and an ASC. The experiences she has had doing further enhance her abilities as a consultant. She understands first-hand the challenges of leading and facilitating organizational performance, improvement while managing day-to-day issues. Jennifer has authored over 40 articles on various aspects of practice leadership and management.

Jennifer has been with KZA on and off since the beginning of her career in 1987. Other positions she has held include: Senior Organizational Development Consultant Division of Hematology-Oncology, Department of Medicine Rush University Medical Center; Director, Leadership Development Programs Tenet Healthcare Corporation; Manager, Operations Strategy Tenet Healthcare Corporation; Director of Corporate Training & Development Tenet Physician Services; Instructor Department of Preventive Medicine and Public Health Louisiana State University Medical Center, Business Manager Department of Otolaryngology – Head and Neck Surgery Manager of Organization Development LSU Healthcare Network and Administrative Assistant to Department Chair, John J. Sciarra, MD, PhD, Department of Obstetrics & Gynecology Northwestern Medical Faculty Foundation.

Jennifer holds a Master Science of Organization Development degree from Loyola University – Chicago, and was an English major at Boston University, where she earned her Bachelor of Arts degree.

She is a self-taught collage and assemblage artist with gallery representation, solo shows and submissions acceptance by 33 Collective and the Art Institute of Chicago Museum Shop. Her most beloved role is as wife of a plastic surgeon who after 30+ years of practice could no longer operate because of an injury, and chose hospice and palliative care as a second career. Her love and support of him provides Jennifer an intrinsic understanding of the commitment that physicians and their families make to care for others.