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Travel-friendly | Convenient | Self-paced

Why Attend a kza on-demand workshop?

  • Learn at your own pace. Start and stop when it is convenient for you.
  • With travel limitations, this is a great option.
  • Receive the same great workbook and alumni resources.
  • You will receive your workbook approximately four business days after you register.

Register Today!


Has your revenue cycle achieved rock star status? Have you recently examined the components of the revenue cycle? This workshop guides you to see the revenue cycle through the lens of a consultant. Examine the pitfalls commonly seen in orthopaedic practices/departments and how to avoid them. This session is face paced, interactive, and explores case studies of successful, high-functioning revenue cycle teams and how to incorporate those principles into your practice.

With an eye to the horizon, our focus will be on E/M coding principles for 2020 as we prepare for sweeping CPT and CMS E/M changes for 2021. Honing in on the elements of medical decision making and time, we will contrast and compare correct E/M coding for 2020 vs. 2021. You will leave with knowledge of medical necessity and its relationship to strong ICD-10-CM coding.

We will also update your knowledge of non-physician provider coding to include CPT’s first-ever mention of shared/split coding and illuminate key components of in-office radiology coding and documentation. You’ll leave equipped to handle E/M modifiers as well as appeal strategies for office procedures.

We’ll continue our extended coverage of subspecialty coding content and case exercises to boost your confidence in common orthopaedic scenarios. Learn to apply surgical modifiers to protect reimbursement and appropriately differentiate CPT rules from Medicare NCCI edits and guidelines. You’ll leave with awareness of reimbursement methodologies for bundled payment, including the importance of Hierarchical Condition Categories (HCCs) and their relationship to comorbidities, and, of course, with the latest 2020 code changes and NCCI updates.

The Course

Starting on January 2021, two sets of guidelines will be in play for E/M coding; one for new and established office/outpatient codes (99202-99215) and one for all other E/M categories of codes.

Are your providers ready to seamlessly move between these guidelines to optimize E/M revenue?  If not, updating their knowledge on the original E/M guidelines will be critical.

This 3-hour course analyzes the existing (original 1995/1997) CPT E/M guidelines and presents them in the distilled understandable format for which KZA is known.  This course will update providers on all E/M guidelines for ED, inpatient, observation, and consultation codes, as well as review the essential topics of NPP Billing and how to use E/M Modifiers.

The course includes “hands on” coding of E/M notes as well as plenty of time for Q&A.  Participants will have the opportunity to test their understanding and leave empowered with knowledge of when to use these guidelines for successful reimbursement.

As a result of attending this course, participants will be able to:

  • Explain how medical necessity and clinical documentation improvement can impact the practice and guard against lost
  • Comply with E/M documentation guidelines and appropriate use of the Electronic Health
  • Define risk areas in their documentation and understand how to improve
  • Demonstrate understanding of when consultation codes should be billed instead of other E/M categories.
  • Report E/M services with modifiers
  • Demonstrate comprehension of Medicare’s “incident to” billing, direct, and shared/split visit guidelines. Be able to locate information on state regulations for NPs and PAs.
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Our dual focus is on E/M coding principles for 2020 while preparing you for the comprehensive CPT and CMS E/M changes for 2021.  You will dive into correct E/M coding for 2020, as well as 2021 and compare the documentation requirements for each year.

We will also refresh your knowledge of non-physician provider coding, to include CPT’s first-ever mention of shared/split coding.  And, we’ll discuss how to accurately apply E/M modifiers including 24, 25 and 57.

Has your revenue cycle team achieved rock star status?  Have you recently examined the steps in your revenue cycle? This workshop shows you how to see the revenue cycle through the eyes of a consultant. Examine the pitfalls commonly seen in otolaryngology practices/departments and how to avoid them. This session is fast-paced, interactive, and explores case studies of successful, high-functioning revenue cycle teams and how to incorporate those principles into your practice.

We will delve into the global period including coding for pre-op and post-op visits. Next you’ll learn how to select surgery modifiers that optimize payment and reduce risk.

Then we will jump into 4.5 hours of surgical procedure coding including code changes in Otology/Neurotology, Rhinology, and Facial Plastics. New for 2020, learn the latest coding, billing and reimbursement strategies for new technology in ENT procedures. Finally, we’ll end the day with ancillary services including audiology, allergy and in office CT.

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Surgeons would rather do a procedure than code for a procedure or visit, but accurate coding and documentation drives revenue and compensation and ensures compliance. Attending this course will help increase revenue and decrease compliance risk. Surgeons and their staff must know what services are included in the global payment and what services are paid in addition to the global payment.

Prepare for the major change to documenting and coding office visit codes in 2021.  Code selection for services billed using 99202—99215 will no longer follow the 1995/1997 Documentation Guidelines. Learn what will determine code selection, including update rules for using time and significant changes in the table or risk related to the decision for surgery.  Discover how to bill for prolonged care services in the office, for those visits that take an extraordinary about of time. This session also covers coding for services performed in the hospital. Surgeons will need to use two sets of rules, one for office visits and one for services done in facilities.

This information jammed course will cover critical updates to Medicare and telehealth happening in 2021, things you must know to bill and get paid appropriately!! It also covers those all-important activities that general surgeons do daily, such as biopsies, skin excisions, debridement, and more.

As always, with KZA, you will receive a comprehensive workbook that covers every topic discussed and will become your coding guide for years to come. At KZA we pride ourselves on never reading the slides, we deliver engaging and well-researched nuances of coding to improve your coding accuracy and reduce your denials.

This 3-hour interactive course will feature two seasoned speakers well known in the general surgery community, Teri Romano, BSN, MBA, CPC, CMDP, and Jennifer Bell, MSOLE, CPC, CPMA, CHC. Questions will be encouraged and will be answered in the course or after as time permits.

New codes, new guidelines! The 2021 ACS surgical procedure coding course sifts through all that is new and important in general surgery coding and packs it into an intensive, fast-paced day. This year’s agenda covers all you need to know to code and document accurately and efficiently in 2021 and beyond.

Real-life cases and discussions that link clinical procedures to the selection of CPT codes make this course ideal for surgeons and coding staff. Forget boring slides and a mind-numbing list of CPT codes. This course is rich with clinical scenarios and a comprehensive workbook that will become your first-response coding resource.

The course provides in-depth and interesting instruction on coding for endoscopy, colorectal, breast, hernia, appendix, gall bladder, liver, intraabdominal tumor, pancreatic, and endocrine procedures.

The course describes why documentation is as essential as the code selected and how to capture all potential revenue by improving your notes. We’ll show you the correct way to use surgical payment modifiers so that you optimize payment. You’ll leave armed with ideas and techniques for setting up systems that reduce denials and increase successful appeals.

A full day devoted to trauma surgery and critical care coding! You asked for it—we’re delivering it. This information-packed course goes narrow and deep into the distinct coding issues faced by trauma and critical care providers: learn the granularities of the relevant global surgical packages; gain the know-how for choosing the correct modifier to report surgeon role, same-day surgical procedure, and surgical procedures performed within the global period; and get all of the details needed to code and document an array of common procedures in a trauma and critical care environment, including: emergent procedures, abdominal and thoracic trauma, damage control surgery, wound care, imaging, and vessel repair.

This year, we’ve expanded the critical care section to almost an entire afternoon that will leave you confident about your critical care documentation and coding. Case scenarios will help you identify which critical care circumstances support critical care reporting and how to create documentation that will hold up under scrutiny.

We’ll also describe when resident or NP/PA documentation and time count in your critical care calculation.

This course connects clinical procedures to the selection of CPT codes, making it ideal for surgeons and coding staff.

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The Course

This 3-hour course analyzes the 2021 CPT E/M guidelines and presents them in the distilled understandable format for which KZA is known. Building on what providers are currently doing, the restructured elements of Medical Decision Making and Time are broken down and explained.

There will be “hands on” coding of E/M notes as well as plenty of time for Q&A.  Participants will have the opportunity to cement understanding and leave empowered with a “To Do List” for successful transition.

Documentation Tips

We will provide you with key documentation tips to optimize your coding and documentation. These tips can assist in building your electronic health record templates to adequately address the Medical Decision Making that takes place during an office visit. They will be used during the course to cement education points to prevent inadequate documentation.

Audit Tool

The audit tool is an edited version of the CPT guidelines restructured for easy use and education.  The course will use the tool to review notes and ‘score” them based on the MDM that is documented.

  • Gain a greater understanding of the overall 2021 changes to E/M, including the subtle nuances and reasons behind the revisions
  • Understand the revised times and Medical Decision Making processes for all office-based E/M codes starting Jan. 1, 2021
  • Learn what the performance of history and exam “only as medically appropriate” means
  • Learn what activities can be counted when selecting the level of service based on time for 2021 office-based services
  • Understand revisions to code descriptors for 99202-99215 and which codes have been deleted
  • Understand the role of ancillary staff with the “patients over paperwork” theme throughout the new coding process

Note: This course does not cover existing E/M guidelines which will be used, in 2021, for office consultation codes (9924x) and inpatient service codes.

Learning Objectives

  • Name three elements required for Medical Decision Making in 2021 for new and established patient visit Evaluation and Management (E/M) codes.
  • Differentiate Time ranges and requirements in the current and 2021 E/M guidelines.
  • Apply the correct guidelines depending on the category of E/M service.


Pain management is a complex field and providers face intense scrutiny from many payors.

Whether performed in-office or in the ASC, most pain procedures are subject to detailed and restrictive coverage policies. Physicians who remain unaware of these policies risk denials, revenue loss, and potential audits and paybacks.

This one-day, intensive, fast-paced course covers the most critical issues for this unique specialty. It’s packed with the knowledge and tools providers and their staff need to understand payor policies, get paid accurately, and improve the bottom line.

Using actual payor coverage policy samples for pain treatment, we’ll show you how to incorporate payor policy guidance into your daily practice. You’ll learn how to dissect the clinical criteria and diagnosis codes used in payor policies to create the must-have documentation to justify coverage.

You’ll get an update on 2020 E/M services and review hands-on case studies to sharpen your documentation skills. Wondering about the significant 2021 changes to E/M documentation and coding? We’ll give you an overview of those too, along with an implementation action plan.

And if you’re looking for detailed instruction on procedure coding, this course has nearly three hours of it. You’ll learn interventional procedure coding for spine, joint, soft tissue, tendon, nerve block injections, PRP and more – using real case examples. 2020 changes to interventional procedure codes, including new genicular nerve codes, will also be covered.

We’ll address reimbursement essentials such as Medicare rules – including bundling and CCI edits. Finally, we’ll provide you with the tools to reduce risk and issue successful appeals.

*You will have access to the content for 30 days from the time you receive the access information.
Please email if you have questions.


The 2020 AANS Managing Coding & Reimbursement Challenges in Neurosurgery course has been serving the neurosurgical community for more than 20 years. It provides a valuable coding and reimbursement education that is unique in neurosurgery. The course is instructed by a faculty of physician experts and coding consultants who are leaders in code development, revision and valuation of CPT.


Information on our 2020 on-site comprehensive vascular ICD-10 and coding and reimbursement workshops is coming soon! In the meantime, email us or call 312-642-5616 with any questions.

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