Amy is a dynamic and innovative problem-solver who is highly regarded by physicians for her engaging leadership style, intimate understanding of practice operations, and deep appreciation for clinical care and the patient experience. She seeks solutions to the constantly evolving challenges and demands imposed on physicians and administrators by using a LEAN transformational approach to streamlining processes.
Amy’s expertise comes from 15 years of working in physician offices, including a private practice, hospital-based practices, and an academic practice, providing her with a unique perspective of practice operations, physician compensation, health information systems, marketing, financial management, and human resource management in each setting.
Prior to joining KarenZupko & Associates, Amy was the Service Line Administrator for Plastic Surgery at Indiana University Health Physicians and the Division Administrator for Plastic Surgery at Indiana University School of Medicine. She managed practice operations of a 12-surgeon group and held a dyad leadership role alongside the Chief of Plastic Surgery to lead the clinical, education, and research missions of the division. She led an implementation team to bring the group up on Cerner EHR at multiple clinic sites, which was acclaimed by the Cerner team as one of the smoothest and most successful go-lives in the health system. She served as a liaison between the practice, hospital administration, and other service lines to strategically plan coverage, growth, and coordination of multi-specialty care throughout the health system. Prior to that, she was Director of Operations for the pediatric multi-specialty practices at Peyton Manning Children’s Hospital at St. Vincent and the maternal fetal medicine groups at St. Vincent Women’s Hospital. After a less-than-optimal implementation of athenaHealth EHR and practice management system, Amy took lead on optimizing the system to better support the individual needs of each specialty practice.
Before her time working in large hospital systems, Amy managed a private solo plastic surgery practice in Fort Wayne, Indiana, where she was responsible for all aspects of the administrative office, including clinic and surgery scheduling, check in and check out, prior authorization, coding and charge entry, accounts receivables, human resources, and accounts payable. She led the implementation of NexTech practice management system and later NexTech EHR.
Amy earned an M.B.A. and a B.S. in general studies from Indiana University Purdue University Fort Wayne, also completing the pre-med requirements.
Amy is a fitness enthusiast and competes in National Physique Committee (NPC) competitions in the figure division. When she’s not in the gym or traveling, she can be found playing with her “children” – a Golden Retriever and a Labrador mix.