Jennifer O’Brien


A highly skilled and effective leader, Jennifer O’Brien has been a practice management executive and consultant for more than 30 years.

Jennifer’s career has been a perfect balance of consulting and doing. As a consultant and educator she’s advised hundreds of practices, healthcare organizations and academic departments on strategic growth and management issues. This external perspective has provided her the expertise and insight to affect positive change as a manager and executive in surgical practice, hospital and academic environments.

Most recently, Jennifer was the Executive Director of Arkansas Specialty Orthopaedics, a 200-employee, 25-physician practice with MRI, PT and an ASC. She understands first-hand the challenges of leading and facilitating organizational performance improvement while managing day-to-day issues.

Jennifer has worked with KZA on and off since the beginning of her career in 1987. She has has authored more than 40 articles on various aspects of practice leadership and management, and delivered workshops to thousands of physicians, managers, and staff nationwide. In addition to her consulting engagements, Jennifer serves as an internal facilitator at KZA, leading our consulting and coding teams to consensus on quality assurance procedures.

Other roles that Jennifer has held include: Senior Organizational Development Consultant Division of Hematology-Oncology, Department of Medicine Rush University Medical Center; Director, Leadership Development Programs Tenet Healthcare Corporation; Manager, Operations Strategy Tenet Healthcare Corporation; Director of Corporate Training & Development Tenet Physician Services; Instructor Department of Preventive Medicine and Public Health Louisiana State University Medical Center, Business Manager Department of Otolaryngology – Head and Neck Surgery Manager of Organization Development LSU Healthcare Network and Administrative Assistant to Department Chair, John J. Sciarra, MD, PhD, Department of Obstetrics & Gynecology Northwestern Medical Faculty Foundation.

Jennifer holds a Master Science of Organization Development degree from Loyola University – Chicago, and was an English major at Boston University, where she earned a Bachelor of Arts degree. She is a self-taught collage and assemblage artist with gallery representation, solo shows and submissions acceptance by 33 Collective and the Art Institute of Chicago Museum Shop.