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How to Terminate the Right Way

How to Terminate the Right Way

October 9, 2019 Firing an employee is awkward and uncomfortable for everyone involved. But despite a physician’s or manager’s best…
Five Tips to Ensure Your E/M Documentation Will Pass an Audit

Five Tips to Ensure Your E/M Documentation Will Pass an Audit

September 25, 2019 Documentation in every setting begins and ends with the physician/advanced practitioner. It is not the quantity but…
Six Smart Steps to Mapping Workflow

Six Smart Steps to Mapping Workflow

September 11, 2019 Is your practice experiencing a high number of front-end claim edits that relate to registration errors? Have…
Plug These Top Five Revenue Leaks

Plug These Top Five Revenue Leaks

August 28, 2019 Is there revenue hiding under the baseboards in your practice? Not likely, but there are likely revenue…
How to Communicate More Empathetically

How to Communicate More Empathetically

August 21, 2019 First, let’s clarify our terminology. Many experts distinguish empathy as having two components: 1) affective (experiencing or…
Five Myths Your Landlord Wants You to Believe

Five Myths Your Landlord Wants You to Believe

August 7, 2019 It can be difficult to discern fact from fiction when dealing with landlords. A misunderstanding of these…
Questions Your Governance Agreement Should Answer

Questions Your Governance Agreement Should Answer

July 31, 2019 An effective governance agreement is a directive for how a practice group’s Board of Directors is comprised…
Simple Tips for Taking Control of Patient Receivables

Simple Tips for Taking Control of Patient Receivables

July 24, 2019 As a result of high deductible health plans, practices have seen their patient receivables skyrocket over the…
Make Sure Your Documentation Meets Guidelines

Make Sure Your Documentation Meets Guidelines

July 17, 2019 I’m sure you’ve heard the saying, “if it isn’t documented, then it wasn’t done.” As a young…
3 Reasons Patients Aren’t Paying Their Bills

3 Reasons Patients Aren’t Paying Their Bills

July 10, 2019 If you struggle with getting patients to pay their bills, you’re not alone. According to RevCycle Intelligence,…
Give the Financial Policy a Tune-Up

Give the Financial Policy a Tune-Up

June 26, 2019 As deductibles continue to climb, many practices are shifting from billing after insurance pays to collecting patient…
When Was the Last Time You Updated Your Job Descriptions?

When Was the Last Time You Updated Your Job Descriptions?

June 19, 2019 Job position descriptions are essential hiring, management, and staff accountability tools. If you have developed position descriptions…
How to Create an Efficient Appointment Schedule

How to Create an Efficient Appointment Schedule

June 12, 2019 A well-constructed schedule improves patient flow, minimizes wait times, and increases patient and provider satisfaction. The smoothest…
Pay Attention to These Overlooked Practice Risks

Pay Attention to These Overlooked Practice Risks

June 5, 2019 Conferring with your attorney before terminating an employee and making sure the malpractice premium is paid on…
How to Conduct Great Second Interviews

How to Conduct Great Second Interviews

May 29, 2019 The “interview intuition” from first interviews with candidates always needs a litmus test. That’s why we are…
Cybersecurity Training for Tight Budgets

Cybersecurity Training for Tight Budgets

May 22, 2019 Most practices provide cybersecurity and HIPAA training when an employee is first hired, and annually after that.…
5 Tips for Fine-Tuning the Front Desk

5 Tips for Fine-Tuning the Front Desk

May 15, 2019 The front desk is the entry point and first impression of the practice. It’s a critical step…
4 Secrets to Speeding Up Clinic Workflow

4 Secrets to Speeding Up Clinic Workflow

May 8, 2019 Is your office running as efficiently as it could be? Does clinic start on time? Is the…
Op Note Documentation Tips Every Surgeon Can Use

Op Note Documentation Tips Every Surgeon Can Use

May 1, 2019 You’ve submitted, in a timely manner, correct Current Procedural Terminology® (CPT) codes to the insurance company for…
Key Questions and Answers for Medicare Voluntary Repayments

Key Questions and Answers for Medicare Voluntary Repayments

April 24, 2019 In 2016, the government published regulations governing Medicare Part B, addressing the obligation of voluntary repayments. Under…
Nine Priority Management Reports to Review Monthly

Nine Priority Management Reports to Review Monthly

April 17, 2019 We know physicians and managers are busy, but data powers good decision-making. Here are nine priority management…
Embrace Patient Ratings and Reviews and Enhance Your Online Reputation

Embrace Patient Ratings and Reviews and Enhance Your Online Reputation

April 10, 2019 Online review sites have an undeniable influence on patients searching for a medical provider. Patients are going…
5 Reasons Why You Must Budget for Training

5 Reasons Why You Must Budget for Training

April 3, 2019 I had lunch last week with an administrator who manages a staff of thirteen and leads a…
Is Telehealth an Option for Surgeons?

Is Telehealth an Option for Surgeons?

March 27, 2019 Telehealth is one of the fastest growing sectors in the healthcare field, according to the American Hospital…
Seven Steps to Conducting an E/M Review

Seven Steps to Conducting an E/M Review

March 20, 2019 An annual review of each provider’s E/M code usage is an essential component of physician practice compliance…
5 Ways to Create Harmony Between Your Practice and the CBO

5 Ways to Create Harmony Between Your Practice and the CBO

March 13, 2019 The value of an effective relationship between a centralized billing office (CBO) and practice staff cannot be…
10 Best Practices for Working Insurance Denials

10 Best Practices for Working Insurance Denials

March 6, 2019 Denials can seem like a way of life in any revenue cycle. In this blog, we tackle…
Telemedicine 101: When, Where, and How to Use It

Telemedicine 101: When, Where, and How to Use It

February 27, 2019 My first experience with using telemedicine in orthopedics was in August 2015. I had performed an anterior…
6 Essential Coding Rules Everyone Needs to Know

6 Essential Coding Rules Everyone Needs to Know

February 20, 2019 Current Procedural Terminology® (CPT) is a coding system that physicians and other providers use to bill for…
5 Clever Hiring Techniques

5 Clever Hiring Techniques

February 13, 2019 Finding and hiring great staff continues to be at the top of the list of challenges we…
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