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When Was the Last Time You Updated Your Job Descriptions?

When Was the Last Time You Updated Your Job Descriptions?

June 19, 2019 Job position descriptions are essential hiring, management, and staff accountability tools. If you have developed position descriptions…
How to Create an Efficient Appointment Schedule

How to Create an Efficient Appointment Schedule

June 12, 2019 A well-constructed schedule improves patient flow, minimizes wait times, and increases patient and provider satisfaction. The smoothest…
Pay Attention to These Overlooked Practice Risks

Pay Attention to These Overlooked Practice Risks

June 5, 2019 Conferring with your attorney before terminating an employee and making sure the malpractice premium is paid on…
How to Conduct Great Second Interviews

How to Conduct Great Second Interviews

May 29, 2019 The “interview intuition” from first interviews with candidates always needs a litmus test. That’s why we are…
Cybersecurity Training for Tight Budgets

Cybersecurity Training for Tight Budgets

May 22, 2019 Most practices provide cybersecurity and HIPAA training when an employee is first hired, and annually after that.…
5 Tips for Fine-Tuning the Front Desk

5 Tips for Fine-Tuning the Front Desk

May 15, 2019 The front desk is the entry point and first impression of the practice. It’s a critical step…
4 Secrets to Speeding Up Clinic Workflow

4 Secrets to Speeding Up Clinic Workflow

May 8, 2019 Is your office running as efficiently as it could be? Does clinic start on time? Is the…
Op Note Documentation Tips Every Surgeon Can Use

Op Note Documentation Tips Every Surgeon Can Use

May 1, 2019 You’ve submitted, in a timely manner, correct Current Procedural Terminology® (CPT) codes to the insurance company for…
Key Questions and Answers for Medicare Voluntary Repayments

Key Questions and Answers for Medicare Voluntary Repayments

April 24, 2019 In 2016, the government published regulations governing Medicare Part B, addressing the obligation of voluntary repayments. Under…
Nine Priority Management Reports to Review Monthly

Nine Priority Management Reports to Review Monthly

April 17, 2019 We know physicians and managers are busy, but data powers good decision-making. Here are nine priority management…
Embrace Patient Ratings and Reviews and Enhance Your Online Reputation

Embrace Patient Ratings and Reviews and Enhance Your Online Reputation

April 10, 2019 Online review sites have an undeniable influence on patients searching for a medical provider. Patients are going…
5 Reasons Why You Must Budget for Training

5 Reasons Why You Must Budget for Training

April 3, 2019 I had lunch last week with an administrator who manages a staff of thirteen and leads a…
Is Telehealth an Option for Surgeons?

Is Telehealth an Option for Surgeons?

March 27, 2019 Telehealth is one of the fastest growing sectors in the healthcare field, according to the American Hospital…
Seven Steps to Conducting an E/M Review

Seven Steps to Conducting an E/M Review

March 20, 2019 An annual review of each provider’s E/M code usage is an essential component of physician practice compliance…
5 Ways to Create Harmony Between Your Practice and the CBO

5 Ways to Create Harmony Between Your Practice and the CBO

March 13, 2019 The value of an effective relationship between a centralized billing office (CBO) and practice staff cannot be…
10 Best Practices for Working Insurance Denials

10 Best Practices for Working Insurance Denials

March 6, 2019 Denials can seem like a way of life in any revenue cycle. In this blog, we tackle…
Telemedicine 101: When, Where, and How to Use It

Telemedicine 101: When, Where, and How to Use It

February 27, 2019 My first experience with using telemedicine in orthopedics was in August 2015. I had performed an anterior…
6 Essential Coding Rules Everyone Needs to Know

6 Essential Coding Rules Everyone Needs to Know

February 20, 2019 Current Procedural Terminology® (CPT) is a coding system that physicians and other providers use to bill for…
5 Clever Hiring Techniques

5 Clever Hiring Techniques

February 13, 2019 Finding and hiring great staff continues to be at the top of the list of challenges we…
If You Aren't Billing These Codes, You're Losing Money

If You Aren't Billing These Codes, You're Losing Money

February 6, 2019 Medicare eliminated payment for consultations way back in 2010, resulting in significant revenue losses for surgical specialists.…
How to Handle the "Difficult" Patient

How to Handle the "Difficult" Patient

January 30, 2019 All of us are guilty of “schedule watching”, and some names on the schedule make us shudder.…
Finding the Right Fit: 11 Steps for Smarter Hiring

Finding the Right Fit: 11 Steps for Smarter Hiring

January 23, 2019 The responsibility to interview and hire new staff can be stressful and time consuming, and the thought…
Spring Cleaning in January - Benchmarking the A/R

Spring Cleaning in January - Benchmarking the A/R

January 16, 2019 January is the optimal time to check on the health of your accounts receivable (A/R). Using key…
The Most Common Cyber Weak Spots in Healthcare

The Most Common Cyber Weak Spots in Healthcare

January 11, 2019 Recently, a long time client called to tell us that their data had been hacked by cyber…
16 Must-Have Billing Office Efficiencies for 2019

16 Must-Have Billing Office Efficiencies for 2019

January 9, 2019 There are dozens of ways to increase efficiency in the billing office. Yet we still visit many…
Make a Plan for Proactive Patient Collections in 2019

Make a Plan for Proactive Patient Collections in 2019

December 19, 2018 In just a few short weeks, you’ll have the opportunity to set patient collection goals and A/R…
Breach of Contract - Physician Contract Basics

Breach of Contract - Physician Contract Basics

December 5, 2018 The goal of every contract is for the parties to the contract to understand their contractual obligations…
Can That Candidate Really Do The Job? Four Ways to Find Out

Can That Candidate Really Do The Job? Four Ways to Find Out

November 21, 2018 Have you ever hired someone whose professed skill levels during the interview turned out to be lower…
Non-Competition Clauses – Make No Assumptions

Non-Competition Clauses – Make No Assumptions

November 7, 2018 The enforceability of non-competition clauses depends on a number of factors. Non-competition clauses are viewed in the…
9 Best Practices for Point of Service Collections

9 Best Practices for Point of Service Collections

October 24, 2018 “Don’t worry, we’ll bill you after insurance pays.” For decades this mantra has summarized the collections culture…
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