Setting Up Your New Physician for Success

The American Journal of Orthopedics – September/October 2016 by Cheryl Toth, MBA Practices and hospitals invest significant time and money in recruiting a new physician. From phone interviews to site visits to contract negotiations, it’s a long and involved process. Beyond setting up a new physician’s office and appointment schedule, completing human resources paperwork, and…


Billing and Collections Staff Knowledge Assessment Tool

Message to the manager who may use this assessment tool: All or portions of the following questions can be used for interviewing/assessing candidates for open positions in various reimbursement related functions in the practice and with existing employees to assess their understanding of topics. If used for existing employees important to stress that it is…


Exit Interview Form

As you prepare to leave our practice, you have a unique perspective on the strengths and weaknesses of our organization. The information you furnish is used as a means to identify issues regarding our working environment. We appreciate your honesty and cooperation and very much value your opinion. All responses are confidential. Download Form


33 Questions to Answer About the Hospital’s Offer

Compiled by attorney Patricia Hofstra, Duane Morris LLC, duanemorris.com Use these questions as you evaluate a hospital employment contract. Diligence and thoughtful discussions on the front end of the contracting process will help you avoid a disconnect in expectations, and a frustrating – or even failed – employment relationship. Download Form


Seven Surefire Ways to Start a Nonphysician Practitioner Off Right

The Journal of Medical Practice Management – January/February 2015 by Cheryl Toth, MBA With the proper planning and preparation, nonphysician practitioners (NPPs) can improve physician productivity and increase patient access to the practice. A thorough training and orientation program is vital to optimizing the effectiveness and retention of an NPP. An organized approach to understanding…


The Patient Relations and Service Recovery Guide: A Colorful Approach to Handling Upset and Angry Patients

The American Journal of Orthopedics – January 2015 by Jennifer A. O’Brien, MSOD Tearful breakdowns and loud outbursts—they happen with orthopedic patients even in the best of practices. And if you are an orthopedic surgeon who has rarely or never experienced a patient in emotional distress, just talk with your staff—they have no doubt experienced…


To Outsource or Not to Outsource Your Physical Therapy Service Line Management?

The American Journal of Orthopedics – November 2014 by Jennifer A. O’Brien, MSOD You currently offer a physical therapy (PT) service line but feel like it could be doing better, or you are thinking of adding PT services and are not sure where to begin. Either way, the thought of your patients and bottom line…


Look Back To Lead Forward

Medical Office Manager – October 2014 by Cheryl Toth, MBA Every autumn, it’s easy to get bogged down with next year’s budget crunching, fret about the unveiling of Medicare’s new conversion factor, or worry about the amount of this year’s physician bonuses. Because in the harried life of a practice manager, it’s easy to focus…


Six Strategies for Reducing Information Overload at Your Medical Practice

Physicians Practice – July 2014 by Cheryl Toth, MBA Feeling frazzled and overwhelmed with the amount of material coming across your desk each day? Having difficulty keeping up with journals, transmittals, e-newsletters, reports, documents, podcasts, Tweets, pins, and business-management bestsellers? If so, you may be suffering from “information overload,” a growing problem that impacts productivity…


Matrix Management: What To Expect from the Orthopaedic Surgery Practice Manager

AAOS Now – June 2014 by Jennifer A. O’Brien, MSOD Matrix management means that an employee may have multiple reporting relationships. A unilateral decision by one of the managers could affect the productivity and work flow within the other units or other overall business goals such as eliminating the expense of unnecessary overtime or achieving…


Measuring Up: What An Orthopaedic Group Should Expect In A Practice Manager/CEO

AAOS Now – May 2014 by Jennifer A. O’Brien, MSOD On any given issue within a group practice—whether operational or organizational—it may be difficult for an individual physician partner to see the issue from any perspective other than his or her own. Older physicians sometimes don’t understand the younger physicians’ points of view and vice versa….


Are Online Coding Discussions Putting Your Practice At Risk?

Medical Office Manager – April 2014 by Cheryl Toth, MBA Here’s an email we recently saw while monitoring a specialty coding listserv: We have a surgeon that says I am not an aggressive coder because I communicate to him when NCCI indicates that certain procedures are bundled, and now I am second-guessing myself. Can you…


Four Things to Know About ICD-10 and Prior Authorization

Physicians Practice – March 26, 2014 by Cheryl Toth, MBA When most practices think about the shift from ICD-9 to ICD-10, they think of changes to physician documentation, diagnosis code selection, and software upgrades. But ICD-10 is going to have a big impact on the pre-authorization process too. Here’s why, and what to do about…


How Do YouSpell ICD-10 Success? Teamwork Pays Off For a Nebraska Practice

AAOS Now – March 2014 by Cheryl Toth, MBA New West Sports Medicine & Orthopaedic Surgery, Kearney, Neb., is a seven-surgeon practice with seven physician assistants (PAs) and four athletic trainers (ATs). It’s also ready to face the challenges presented by the transition to the International Classification of Diseases, 10th edition (ICD-10) in October. The…


5 Tips for Optimizing the Use of Nonphysician Providers

Physicians Practice – March 7, 2013 by Cheryl Toth, MBA Many practices are hiring nurse practitioners and physician assistants, collectively referred to as nonphysician providers (NPPs). But most aren’t quite sure how to optimize the skills and value of these clinicians, which will be increasingly needed with the coverage expansion under the Affordable Care Act….


Make Interviewing Easier

American Society for Surgery of the Hand – June 2011 by Karen Zupko Since Katie Couric famously asked candidate Sarah Palin about what the vice presidential candidate reads, questions about reading habits have become popular during interviews. When pressed about which newspapers she reads, Palin tried to skirt the issue with her response: “Um, all…


Business Advisor: Mentoring Matters

Practical Dermatology – September 2010 by Glenn Morley Coaching and mentoring are critical components at the heart of great performance and stellar practice management success. Stories abound of artistic and athletic prodigies, such as Tracey Austin and Yo-Yo Ma, who were identified and groomed for world-class performance. A similar identification and grooming process takes place…


From Entrepreneur to Employee: Part 1 Ambiguity in Attitudes about Hospital Employment

The American Journal of Orthopedics – June 2010 by Cheryl Toth, MBA and Karen A. Zupko, BSJ Results from a recent survey have shed new light on the trend of hospitals’ employing orthopedists. In short, nothing about these orthopedists’ experiences with, or opinions about, hospital employment is crystal clear. In fact, the survey data indicates…


The Employment Agreement: What Every Doctor (Junior and Senior) Needs to Know, Parts 1, 2, and 3

Journal of Practice Management – May/June 2000; July/August 2000; September/October 2000 by James G. Stuart J.D. This is the first of a series of three articles dealing in considerable detail with the process involved in developing physician employment agreements. It is assumed that the contemplated relationship in between two or more physicians (single or multi-specialty)….