by Karen Zupko
A few years ago, we worked with an aesthetic practice whose patients frequently paid in cash. To document the amount collected, the staff made copies of the cash, fanning out the bills to show the dollar amount listed on each, but displaying the serial number of only the top bills.
We pointed out that the copying made no sense, explaining that staff could potentially pocket a patient’s cash and reuse the same bills over and over again, placing them underneath the new bill with a unique serial number. The surgeon’s eyes widened. A trusting person by nature, he hadn’t thought of this possibility.